States › Arkansas › Checking or savings account
Who in Arkansas is complaining aboutChecking or savings account?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Arkansas consumers filed 533 complaints under “Checking or savings account” in the 12 months to 30 Sep 2026, about level with the 507 of the 12 months before. That is 17.1 per 100,000 residents, below the national 25.0.
The category makes up 1% of the state's complaints, against 1.2% nationally. 13.8% of closed complaints ended with monetary or non-monetary relief (18% nationally) and 98.9% of responses were timely.
Companies with the most Checking or savings account complaints from Arkansas, with their size
Ordered by complaints from Arkansas consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from AR, 12 months | Share | Company size |
|---|---|---|---|
| Chime Financial Inc | 95 | 17.8% | no public measure |
| Block, Inc. | 53 | 9.9% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 41 | 7.7% | $2.65tn assets |
| ARVEST BANK GROUP, INC. | 36 | 6.8% | $28bn assets |
| REGIONS FINANCIAL CORPORATION | 28 | 5.3% | $160bn assets |
| U.S. BANCORP | 23 | 4.3% | $706bn assets |
| JPMORGAN CHASE & CO. | 20 | 3.8% | $4.09tn assets |
| WELLS FARGO & COMPANY | 19 | 3.6% | $1.92tn assets |
| CAPITAL ONE FINANCIAL CORPORATION | 18 | 3.4% | $662bn assets |
| Paypal Holdings, Inc | 17 | 3.2% | no public measure |
| SIMMONS FIRST NATIONAL CORPORATION | 14 | 2.6% | $25bn assets |
| NAVY FEDERAL CREDIT UNION | 14 | 2.6% | $204bn assets |
| BANK OZK | 11 | 2.1% | $42bn assets |
| FinCo Services Inc DBA Current | 11 | 2.1% | no public measure |
| SOFI TECHNOLOGIES, INC. | 11 | 2.1% | $57bn assets |
| UNITED SERVICES AUTOMOBILE ASSOCIATION | 9 | 1.7% | $106bn assets |
| HUNTINGTON NATIONAL BANK, THE | 9 | 1.7% | $283bn assets |
| UPGRADE, INC. | 5 | 0.9% | no public measure |
| HOME BANCSHARES, INC. | 5 | 0.9% | no public measure |
| TRUIST FINANCIAL CORPORATION | 5 | 0.9% | $548bn assets |
| All other companies, including those not listed by name | 89 | 16.7% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 14 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Managing an account | 287 | 53.8% |
| Problem with a lender or other company charging your account | 103 | 19.3% |
| Closing an account | 63 | 11.8% |
| Opening an account | 45 | 8.4% |
| Problem caused by your funds being low | 31 | 5.8% |
| Problem with a company's investigation into an existing problem | 1 | 0.2% |
| Incorrect information on your report | 1 | 0.2% |
| Credit monitoring or identity theft protection services | 1 | 0.2% |
| Problem with fraud alerts or security freezes | 1 | 0.2% |
How companies responded
- Closed with explanation444 · 83.3%
- Closed with monetary relief49 · 9.2%
- Closed with non-monetary relief22 · 4.1%
- In progress17 · 3.2%
- All other categories1 · 0.2%
| Measure | Arkansas, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 17.1 | 25.0 |
| Closed with monetary or non-monetary relief | 13.8% | 18% |
| Responses marked timely | 98.9% | 99.3% |
Trend
Other products in Arkansas
Credit reporting or other personal consumer reports · 49,809Debt collection · 2,232Credit card · 547Money transfer, virtual currency, or money service · 310Mortgage · 216Vehicle loan or lease · 207Payday loan, title loan, personal loan, or advance loan · 134Student loan · 106
Questions and answers
How many Checking or savings account complaints come from Arkansas?
533 in the 12 months to 30 Sep 2026, 507 in the 12 months before and 2,110 since 2011.
Is that high for the population?
17.1 per 100,000 residents in Arkansas against 25.0 nationally.
Which issues come up most?
“Managing an account” (53.8%), “Problem with a lender or other company charging your account” (19.3%), “Closing an account” (11.8%), “Opening an account” (8.4%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.