States › Arkansas › Credit card
Who in Arkansas is complaining aboutCredit card?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Arkansas consumers filed 547 complaints under “Credit card” in the 12 months to 30 Sep 2026, up 19% on the 459 of the 12 months before. That is 17.6 per 100,000 residents, below the national 27.0.
The category makes up 1% of the state's complaints, against 1.3% nationally. 22.6% of closed complaints ended with monetary or non-monetary relief (26.9% nationally) and 99.1% of responses were timely.
Companies with the most Credit card complaints from Arkansas, with their size
Ordered by complaints from Arkansas consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from AR, 12 months | Share | Company size |
|---|---|---|---|
| CAPITAL ONE FINANCIAL CORPORATION | 90 | 16.5% | $662bn assets |
| JPMORGAN CHASE & CO. | 72 | 13.2% | $4.09tn assets |
| SYNCHRONY FINANCIAL | 66 | 12.1% | $115bn assets |
| CITIBANK, N.A. | 56 | 10.2% | $1.98tn assets |
| AMERICAN EXPRESS COMPANY | 48 | 8.8% | $214bn assets |
| GOLDMAN SACHS BANK USA | 20 | 3.7% | $759bn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 19 | 3.5% | $2.65tn assets |
| WELLS FARGO & COMPANY | 15 | 2.7% | $1.92tn assets |
| EQUIFAX, INC. | 14 | 2.6% | no public measure |
| Bread Financial Holdings, Inc. | 14 | 2.6% | $21bn assets |
| BARCLAYS BANK DELAWARE | 13 | 2.4% | $43bn assets |
| Chime Financial Inc | 12 | 2.2% | no public measure |
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 12 | 2.2% | no public measure |
| DISCOVER BANK | 9 | 1.6% | no public measure |
| TD BANK US HOLDING COMPANY | 6 | 1.1% | $375bn assets |
| U.S. BANCORP | 5 | 0.9% | $706bn assets |
| Experian Information Solutions Inc. | 5 | 0.9% | no public measure |
| ARVEST BANK GROUP, INC. | 5 | 0.9% | $28bn assets |
| All other companies, including those not listed by name | 66 | 12.1% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 13 of the 18 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Problem with a purchase shown on your statement | 208 | 38% |
| Fees or interest | 76 | 13.9% |
| Other features, terms, or problems | 53 | 9.7% |
| Closing your account | 41 | 7.5% |
| Incorrect information on your report | 38 | 6.9% |
| Getting a credit card | 35 | 6.4% |
| Problem when making payments | 25 | 4.6% |
| Trouble using your card | 22 | 4% |
| Advertising and marketing, including promotional offers | 18 | 3.3% |
| Problem with a company's investigation into an existing problem | 16 | 2.9% |
| Other CFPB issue categories | 15 | 2.7% |
How companies responded
- Closed with explanation410 · 75%
- Closed with monetary relief65 · 11.9%
- Closed with non-monetary relief55 · 10.1%
- In progress16 · 2.9%
- All other categories1 · 0.2%
| Measure | Arkansas, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 17.6 | 27.0 |
| Closed with monetary or non-monetary relief | 22.6% | 26.9% |
| Responses marked timely | 99.1% | 98.8% |
Trend
Other products in Arkansas
Credit reporting or other personal consumer reports · 49,809Debt collection · 2,232Checking or savings account · 533Money transfer, virtual currency, or money service · 310Mortgage · 216Vehicle loan or lease · 207Payday loan, title loan, personal loan, or advance loan · 134Student loan · 106
Questions and answers
How many Credit card complaints come from Arkansas?
547 in the 12 months to 30 Sep 2026, 459 in the 12 months before and 1,755 since 2011.
Is that high for the population?
17.6 per 100,000 residents in Arkansas against 27.0 nationally.
Which issues come up most?
“Problem with a purchase shown on your statement” (38%), “Fees or interest” (13.9%), “Other features, terms, or problems” (9.7%), “Closing your account” (7.5%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.