Who in Arkansas is complaining aboutMortgage?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Arkansas consumers filed 217 complaints under “Mortgage” in the 12 months to 1 Oct 2026, up 61% on the 135 of the 12 months before. That is 7.00 per 100,000 residents, below the national 9.30.
The category makes up 0.4% of the state's complaints, against 0.5% nationally. 8.1% of closed complaints ended with monetary or non-monetary relief (4.7% nationally) and 97.7% of responses were timely.
Companies with the most Mortgage complaints from Arkansas, with their size
Ordered by complaints from Arkansas consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from AR, 12 months | Share | Company size |
|---|---|---|---|
| Rocket Mortgage, LLC | 26 | 12% | 663,472 HMDA records |
| Ocwen Financial Corporation | 17 | 7.8% | no public measure |
| Shellpoint Partners, LLC | 14 | 6.5% | no public measure |
| Freedom Mortgage Company | 12 | 5.5% | 221,348 HMDA records |
| PENNYMAC LOAN SERVICES, LLC. | 12 | 5.5% | 490,614 HMDA records |
| WELLS FARGO & COMPANY | 10 | 4.6% | $1.92tn assets |
| Mr. Cooper Group Inc. | 8 | 3.7% | no public measure |
| Selene Holdings LLC | 8 | 3.7% | no public measure |
| 21ST MORTGAGE CORP. | 7 | 3.2% | 159,172 HMDA records |
| Village Capital & Investment LLC | 5 | 2.3% | 64,360 HMDA records |
| U.S. BANCORP | 5 | 2.3% | $706bn assets |
| Valon Technologies, Inc. | 5 | 2.3% | no public measure |
| All other companies, including those not listed by name | 88 | 40.6% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 7 of the 12 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Trouble during payment process | 110 | 50.7% |
| Struggling to pay mortgage | 67 | 30.9% |
| Applying for a mortgage or refinancing an existing mortgage | 14 | 6.5% |
| Closing on a mortgage | 12 | 5.5% |
| Problem with a company's investigation into an existing problem | 6 | 2.8% |
| Incorrect information on your report | 5 | 2.3% |
| Improper use of your report | 2 | 0.9% |
| Credit monitoring or identity theft protection services | 1 | 0.5% |
How companies responded
- Closed with explanation192 · 88.5%
- Closed with non-monetary relief12 · 5.5%
- In progress6 · 2.8%
- Closed with monetary relief5 · 2.3%
- All other categories2 · 0.9%
| Measure | Arkansas, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 7.00 | 9.30 |
| Closed with monetary or non-monetary relief | 8.1% | 4.7% |
| Responses marked timely | 97.7% | 96.9% |
Trend
Other products in Arkansas
Credit reporting or other personal consumer reports · 49,831Debt collection · 2,237Credit card · 547Checking or savings account · 534Money transfer, virtual currency, or money service · 313Vehicle loan or lease · 207Payday loan, title loan, personal loan, or advance loan · 134Student loan · 106
Questions and answers
How many Mortgage complaints come from Arkansas?
217 in the 12 months to 1 Oct 2026, 135 in the 12 months before and 1,921 since 2011.
Is that high for the population?
7.00 per 100,000 residents in Arkansas against 9.30 nationally.
Which issues come up most?
“Trouble during payment process” (50.7%), “Struggling to pay mortgage” (30.9%), “Applying for a mortgage or refinancing an existing mortgage” (6.5%), “Closing on a mortgage” (5.5%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.