Who is complaining aboutVirtual currency?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
“Virtual currency” is a product label the CFPB no longer uses for new complaints. The database holds 18 complaints under it, received between 15 Aug 2014 and 3 Apr 2017; later complaints of this kind are filed under a newer label.
The figures on this page cover every year the label was in use. Company responses: 94.4% closed with an explanation, 0% closed with non-monetary relief, 0% closed with monetary relief.
Companies with the most complaints, with their size
Ordered by complaint count since 2011. The size column is the public measure this site could match to the company.
| Company (as named by the CFPB) | Complaints, all years | Share | Company size |
|---|---|---|---|
| Coinbase, Inc. | 15 | 83.3% | no public measure |
| All other companies, including those not listed by name | 3 | 16.7% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 0 of the 1 company in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
- Fraud or scam5 · 27.8%
- Money was not available when promised1 · 5.6%
- All other categories12 · 66.7%
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Other service issues | 8 | 44.4% |
| Fraud or scam | 5 | 27.8% |
| Other transaction issues | 4 | 22.2% |
| Money was not available when promised | 1 | 5.6% |
Sub-products
| Sub-product (CFPB label) | Complaints | Share |
|---|---|---|
| Domestic (US) money transfer | 17 | 94.4% |
| International money transfer | 1 | 5.6% |
How companies responded
- Closed with explanation17 · 94.4%
- Closed1 · 5.6%
| Measure | This category | All categories |
|---|---|---|
| Closed with monetary or non-monetary relief | 0% | 31.6% |
| Closed with monetary relief | 0% | 0.5% |
| Responses marked timely | 88.9% | 99.6% |
National trend
Questions and answers
How many Virtual currency complaints does the CFPB receive?
18 were filed under this label between 15 Aug 2014 and 3 Apr 2017. The CFPB has since replaced the label.
Which companies receive the most complaints in this category?
By count, Coinbase, Inc. (15) across all years. Counts follow company size: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.”
What are the complaints about?
The issues selected most often: “Other service issues” (44.4%), “Fraud or scam” (27.8%), “Other transaction issues” (22.2%), “Money was not available when promised” (5.6%).
How do companies respond?
Across the category: 94.4% closed with an explanation, 0% closed with non-monetary relief, 0% closed with monetary relief. 88.9% of responses were timely.
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. A complaint is the consumer's account; the company's response is recorded beside it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.