Who is complaining aboutFIRST HERITAGE CREDIT LLC?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Complaints, last 12 months
0
0 in the 12 months before · 175 since 2013
For its size
No public size denominator
This company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its count cannot be scaled here. Read the count with the company's customer base in mind.
The CFPB complaint database holds 175 complaints about FIRST HERITAGE CREDIT LLC, received between 13 Dec 2013 and 7 Oct 2022. None arrived in the 12 months to 30 Sep 2026.
FIRST HERITAGE CREDIT LLC could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its complaint count cannot be set against its size here. A company with more customers can be expected to receive more complaints than one with fewer.
29.1% of the complaints on file fall under the CFPB product category “Debt collection”, followed by “Payday loan, title loan, or personal loan” at 25.1%. The issue selected most often was “Communication tactics” (12.6%).
How the company's responses were recorded across all years: 66.9% closed with an explanation, 30.9% closed with non-monetary relief, 2.3% closed with monetary relief. 97.7% of responses were marked timely; the median among the 458 companies whose complaints mainly concern “Debt collection” is 100%.
A complaint is a consumer's account and is not a finding against the company. The CFPB does not verify every allegation in a complaint before publishing it.
Windows end on 30 Sep 2026, the last date in the CFPB file. The latest two to three weeks are incomplete because a complaint is published only after the company responds or 15 days pass.
Compared with peer companies
| Measure | FIRST HERITAGE CREDIT LLC | Peer median (458 companies) | All complaints nationally |
|---|---|---|---|
| Responses marked timely | 97.7% | 100% | 99.6% |
| Closed with monetary or non-monetary relief | 33.1% | 0% | 31.6% |
Peers are the 458 companies on this site whose largest complaint category is Debt collection and that received at least 20 complaints in the last 12 months. Peer companies differ widely in size; a per-size row appears only when at least five peers share this company's size measure, and its median is taken over those peers alone. Response shares for this company cover all years because it received fewer than 20 complaints in the last 12 months.
Complaints by month
No complaints about this company were received in the last 24 months; the latest on file is dated 7 Oct 2022.
What the complaints are about
Products and issues are the categories the consumer selects on the CFPB form, shown with the CFPB's wording, since 2011.
- Debt collection51 · 29.1%
- Payday loan, title loan, or personal loan44 · 25.1%
- Credit reporting, credit repair services, or other personal consumer reports41 · 23.4%
- Consumer Loan35 · 20%
- Credit reporting2 · 1.1%
- All other categories2 · 1.1%
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Communication tactics | 22 | 12.6% |
| Incorrect information on your report | 21 | 12% |
| Problems when you are unable to pay | 18 | 10.3% |
| Struggling to pay your loan | 16 | 9.1% |
| Improper use of your report | 16 | 9.1% |
| Managing the loan or lease | 10 | 5.7% |
| Problem when making payments | 9 | 5.1% |
| Problem with a credit reporting company's investigation into an existing problem | 9 | 5.1% |
| Attempts to collect debt not owed | 8 | 4.6% |
| Improper contact or sharing of info | 6 | 3.4% |
| Other CFPB issue categories | 40 | 22.9% |
Debt collection
51 complaints since 2011 (29.1% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Communication tactics | 22 | 43.1% |
| Attempts to collect debt not owed | 8 | 15.7% |
| Improper contact or sharing of info | 6 | 11.8% |
| Cont'd attempts collect debt not owed | 5 | 9.8% |
| Took or threatened to take negative or legal action | 4 | 7.8% |
| Other CFPB issue categories | 6 | 11.8% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Other debt | 17 | 33.3% |
| I do not know | 15 | 29.4% |
| Other (i.e. phone, health club, etc.) | 11 | 21.6% |
| Payday loan debt | 3 | 5.9% |
| Credit card debt | 3 | 5.9% |
| Other or no sub-product recorded | 2 | 3.9% |
Payday loan, title loan, or personal loan
44 complaints since 2011 (25.1% of this company's total). That is 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Struggling to pay your loan | 16 | 36.4% |
| Problem when making payments | 9 | 20.5% |
| Charged fees or interest you didn't expect | 5 | 11.4% |
| Getting the loan | 4 | 9.1% |
| Improper use of your report | 3 | 6.8% |
| Other CFPB issue categories | 7 | 15.9% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Installment loan | 36 | 81.8% |
| Personal line of credit | 5 | 11.4% |
| Payday loan | 2 | 4.5% |
| Title loan | 1 | 2.3% |
Credit reporting, credit repair services, or other personal consumer reports
41 complaints since 2011 (23.4% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 19 | 46.3% |
| Improper use of your report | 13 | 31.7% |
| Problem with a credit reporting company's investigation into an existing problem | 9 | 22% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Credit reporting | 41 | 100% |
Consumer Loan
35 complaints since 2011 (20% of this company's total). That is 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Problems when you are unable to pay | 18 | 51.4% |
| Managing the loan or lease | 10 | 28.6% |
| Taking out the loan or lease | 4 | 11.4% |
| Applied for loan/did not receive money | 1 | 2.9% |
| Account terms and changes | 1 | 2.9% |
| Other CFPB issue categories | 1 | 2.9% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Installment loan | 30 | 85.7% |
| Vehicle loan | 2 | 5.7% |
| Pawn loan | 2 | 5.7% |
| Personal line of credit | 1 | 2.9% |
How the company responded
The CFPB records one closing category for each complaint, chosen by the company. Shares are of all complaints since 2011.
- Closed with explanation117 · 66.9%
- Closed with non-monetary relief54 · 30.9%
- Closed with monetary relief4 · 2.3%
The current CFPB export carries no consumer-disputed field, so no disputed rate is shown. The CFPB stopped collecting that field in April 2017.
Where the complaints come from
| State (as reported by the consumer) | Complaints | Share |
|---|---|---|
| Louisiana | 55 | 31.4% |
| Tennessee | 39 | 22.3% |
| Mississippi | 34 | 19.4% |
| Alabama | 14 | 8% |
| South Carolina | 14 | 8% |
| Texas | 5 | 2.9% |
| Florida | 2 | 1.1% |
| Virginia | 2 | 1.1% |
| New Jersey | 1 | 0.6% |
| California | 1 | 0.6% |
| Michigan | 1 | 0.6% |
| North Carolina | 1 | 0.6% |
Top 12 of 13 states with at least one complaint since 2011. State counts follow population and where the company does business.
Other companies in the same category
Companies whose complaints mainly concern Debt collection, nearest in complaint volume. Listed for navigation, in no order of merit.
Questions and answers
How many complaints has the CFPB received about FIRST HERITAGE CREDIT LLC?
0 in the 12 months to 30 Sep 2026 (0 in the 12 months before that) and 175 since 2013. 0 arrived in the last 30 days and 0 in the last 90 days; the most recent weeks are incomplete because a complaint is published only once the company responds or after 15 days.
How does that compare for its size?
FIRST HERITAGE CREDIT LLC could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its complaint count cannot be set against its size here. A company with more customers can be expected to receive more complaints than one with fewer. The CFPB's own caution: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.”
What are people complaining about?
29.1% of complaints on file are filed under “Debt collection”. The issues selected most often were “Communication tactics” (12.6%), “Incorrect information on your report” (12%), “Problems when you are unable to pay” (10.3%). These are the categories the consumer picks on the CFPB form; the text of complaints is not used on this site.
How does FIRST HERITAGE CREDIT LLC respond to complaints?
66.9% were closed with an explanation, 30.9% with non-monetary relief and 2.3% with monetary relief; 97.7% of responses were timely (peer median 100%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. The Bureau publishes a complaint after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. A complaint on file is not a finding that the company did anything wrong.
Where do these figures come from?
From the CFPB Consumer Complaint Database bulk file, counted through 30 Sep 2026, using only the coded fields (company, product, issue, state, dates, company response). Company size comes from FDIC, NCUA or HMDA public files where the company appears in one. Company names are shown as the CFPB publishes them.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. The company name is shown as the CFPB publishes it. No size measure: the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files. Companies can respond to the CFPB about any complaint; errors in this site's processing are fixed at the next daily build. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. See this company's complaints at the CFPB · Methodology · Report an error.