Who is complaining aboutApplied for loan/did not receive money?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
“Applied for loan/did not receive money” is an issue label the CFPB no longer offers on its complaint form. 344 complaints carry it, received between 7 Nov 2013 and 21 Apr 2017.
Most were filed under the product “Payday loan” (89%).
Which products
| Product (CFPB label) | Complaints | Share |
|---|---|---|
| Payday loan | 306 | 89% |
| Consumer Loan | 38 | 11% |
Which companies, with their size
Ordered by the number of complaints carrying this issue since 2011.
| Company (as named by the CFPB) | Complaints, all years | Share | Company size |
|---|---|---|---|
| ENOVA INTERNATIONAL, INC. | 80 | 23.3% | no public measure |
| SYNCHRONY FINANCIAL | 22 | 6.4% | $115bn assets |
| Populus Financial Group, Inc. (F/K/A Ace Cash Express) | 19 | 5.5% | no public measure |
| CURO Intermediate Holdings | 16 | 4.7% | no public measure |
| POPULAR BANK | 15 | 4.4% | $15bn assets |
| Advance America, Cash Advance Centers, Inc. | 11 | 3.2% | no public measure |
| CASH AMERICA INTERNATIONAL, INC. | 8 | 2.3% | no public measure |
| CNG FINANCIAL CORPORATION | 8 | 2.3% | no public measure |
| U.S. BANCORP | 8 | 2.3% | $706bn assets |
| Mobiloans, LLC | 6 | 1.7% | no public measure |
| ONEMAIN FINANCIAL HOLDINGS, LLC. | 6 | 1.7% | no public measure |
| LendUp Loans LLC | 6 | 1.7% | no public measure |
| MNE Services, Inc | 6 | 1.7% | no public measure |
| WELLS FARGO & COMPANY | 5 | 1.5% | $1.92tn assets |
| Risecredit, LLC | 5 | 1.5% | no public measure |
| COMMUNITY CHOICE FINANCIAL, INC. | 5 | 1.5% | no public measure |
| JPMORGAN CHASE & CO. | 5 | 1.5% | $4.09tn assets |
| Rocket Mortgage, LLC | 4 | 1.2% | 663,472 HMDA records |
| TMX Finance LLC | 4 | 1.2% | no public measure |
| CHECK INTO CASH INC. | 4 | 1.2% | no public measure |
| Big Picture Loans, LLC | 4 | 1.2% | no public measure |
| GVA Holdings, LLC | 3 | 0.9% | no public measure |
| PNC Bank N.A. | 3 | 0.9% | $610bn assets |
| EZCORP, INC. | 3 | 0.9% | no public measure |
| CITIBANK, N.A. | 3 | 0.9% | $1.98tn assets |
| All other companies, including those not listed by name | 85 | 24.7% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 8 of the 25 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
How companies responded
- Closed with explanation307 · 89.2%
- Closed11 · 3.2%
- Untimely response10 · 2.9%
- Closed with monetary relief8 · 2.3%
- All other categories8 · 2.3%
| Measure | This issue | All issues |
|---|---|---|
| Closed with monetary or non-monetary relief | 4.7% | 31.5% |
| Closed with monetary relief | 2.3% | 0.5% |
| Responses marked timely | 93.6% | 99.6% |
Trend
Questions and answers
What does the CFPB issue “Applied for loan/did not receive money” mean?
It is one of the options a consumer selects on the CFPB complaint form to describe the problem. The label is the consumer's choice and is not checked by the Bureau.
How many complaints carry this issue?
344, all received before 21 Apr 2017; the label is no longer offered.
Which products does it apply to?
“Payday loan” (89%), “Consumer Loan” (11%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. Counts on this page show what consumers reported, not what was found.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.