Companies › Credit card or prepaid card
Who is complaining aboutAutomatic Data Processing, Inc.?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Complaints, last 12 months
0
0 in the 12 months before · 111 since 2015
For its size
No public size denominator
This company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its count cannot be scaled here. Read the count with the company's customer base in mind.
The CFPB complaint database holds 111 complaints about Automatic Data Processing, Inc., received between 24 Jul 2015 and 10 Mar 2021. None arrived in the 12 months to 30 Sep 2026.
Automatic Data Processing, Inc. could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its complaint count cannot be set against its size here. A company with more customers can be expected to receive more complaints than one with fewer.
35.1% of the complaints on file fall under the CFPB product category “Credit card or prepaid card”, followed by “Debt collection” at 18%. The issue selected most often was “Trouble using the card” (12.6%).
How the company's responses were recorded across all years: 99.1% closed with an explanation, 0% closed with non-monetary relief, 0.9% closed with monetary relief. 95.5% of responses were marked timely.
A complaint is a consumer's account and is not a finding against the company. The CFPB does not verify every allegation in a complaint before publishing it.
Windows end on 30 Sep 2026, the last date in the CFPB file. The latest two to three weeks are incomplete because a complaint is published only after the company responds or 15 days pass.
Compared with peer companies
Too few companies share this company's main complaint category for a peer median. Nationally, 99.6% of responses were marked timely and 31.6% of closed complaints ended with monetary or non-monetary relief; for this company the figures are 95.5% and 0.9%.
Complaints by month
No complaints about this company were received in the last 24 months; the latest on file is dated 10 Mar 2021.
What the complaints are about
Products and issues are the categories the consumer selects on the CFPB form, shown with the CFPB's wording, since 2011.
- Credit card or prepaid card39 · 35.1%
- Debt collection20 · 18%
- Credit reporting, credit repair services, or other personal consumer reports16 · 14.4%
- Checking or savings account15 · 13.5%
- Bank account or service7 · 6.3%
- All other categories14 · 12.6%
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Trouble using the card | 14 | 12.6% |
| Incorrect information on your report | 12 | 10.8% |
| Attempts to collect debt not owed | 10 | 9% |
| Problem with a purchase or transfer | 10 | 9% |
| Unexpected or other fees | 7 | 6.3% |
| Managing an account | 6 | 5.4% |
| Problem with a lender or other company charging your account | 6 | 5.4% |
| Problem getting a card or closing an account | 6 | 5.4% |
| Written notification about debt | 5 | 4.5% |
| Problem with a company's investigation into an existing issue | 4 | 3.6% |
| Other CFPB issue categories | 31 | 27.9% |
Credit card or prepaid card
39 complaints since 2011 (35.1% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Trouble using the card | 14 | 35.9% |
| Problem with a purchase or transfer | 10 | 25.6% |
| Problem getting a card or closing an account | 6 | 15.4% |
| Unexpected or other fees | 6 | 15.4% |
| Getting a credit card | 1 | 2.6% |
| Other CFPB issue categories | 2 | 5.1% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Payroll card | 32 | 82.1% |
| General-purpose prepaid card | 4 | 10.3% |
| Government benefit card | 2 | 5.1% |
| General-purpose credit card or charge card | 1 | 2.6% |
Debt collection
20 complaints since 2011 (18% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Attempts to collect debt not owed | 10 | 50% |
| Written notification about debt | 5 | 25% |
| Took or threatened to take negative or legal action | 2 | 10% |
| Taking/threatening an illegal action | 1 | 5% |
| False statements or representation | 1 | 5% |
| Other CFPB issue categories | 1 | 5% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Other debt | 14 | 70% |
| Credit card debt | 3 | 15% |
| Other (i.e. phone, health club, etc.) | 1 | 5% |
| Private student loan debt | 1 | 5% |
| I do not know | 1 | 5% |
Credit reporting, credit repair services, or other personal consumer reports
16 complaints since 2011 (14.4% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 12 | 75% |
| Problem with a company's investigation into an existing issue | 4 | 25% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Other personal consumer report | 16 | 100% |
Checking or savings account
15 complaints since 2011 (13.5% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Managing an account | 6 | 40% |
| Problem with a lender or other company charging your account | 6 | 40% |
| Problem caused by your funds being low | 1 | 6.7% |
| Opening an account | 1 | 6.7% |
| Closing an account | 1 | 6.7% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Checking account | 8 | 53.3% |
| Other banking product or service | 7 | 46.7% |
How the company responded
The CFPB records one closing category for each complaint, chosen by the company. Shares are of all complaints since 2011.
- Closed with explanation110 · 99.1%
- Closed with monetary relief1 · 0.9%
The current CFPB export carries no consumer-disputed field, so no disputed rate is shown. The CFPB stopped collecting that field in April 2017.
The company's optional public response
Companies may choose one public response category from a CFPB list. These are the company's own selections.
| Company public response (CFPB category) | Complaints | Share |
|---|---|---|
| No public response category recorded | 94 | 84.7% |
| Company believes it acted appropriately as authorized by contract or law | 7 | 6.3% |
| Company believes complaint is the result of an isolated error | 4 | 3.6% |
| Company believes complaint caused principally by actions of third party outside the control or direction of the company | 3 | 2.7% |
| Company can't verify or dispute the facts in the complaint | 2 | 1.8% |
| Company disputes the facts presented in the complaint | 1 | 0.9% |
Where the complaints come from
| State (as reported by the consumer) | Complaints | Share |
|---|---|---|
| California | 20 | 18% |
| Florida | 14 | 12.6% |
| Georgia | 8 | 7.2% |
| Texas | 6 | 5.4% |
| New Jersey | 5 | 4.5% |
| New York | 5 | 4.5% |
| Ohio | 4 | 3.6% |
| Illinois | 4 | 3.6% |
| Oklahoma | 4 | 3.6% |
| Washington | 3 | 2.7% |
| Colorado | 3 | 2.7% |
| Virginia | 3 | 2.7% |
Top 12 of 32 states with at least one complaint since 2011. State counts follow population and where the company does business.
Questions and answers
How many complaints has the CFPB received about Automatic Data Processing, Inc.?
0 in the 12 months to 30 Sep 2026 (0 in the 12 months before that) and 111 since 2015. 0 arrived in the last 30 days and 0 in the last 90 days; the most recent weeks are incomplete because a complaint is published only once the company responds or after 15 days.
How does that compare for its size?
Automatic Data Processing, Inc. could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its complaint count cannot be set against its size here. A company with more customers can be expected to receive more complaints than one with fewer. The CFPB's own caution: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.”
What are people complaining about?
35.1% of complaints on file are filed under “Credit card or prepaid card”. The issues selected most often were “Trouble using the card” (12.6%), “Incorrect information on your report” (10.8%), “Attempts to collect debt not owed” (9%). These are the categories the consumer picks on the CFPB form; the text of complaints is not used on this site.
How does Automatic Data Processing, Inc. respond to complaints?
99.1% were closed with an explanation, 0% with non-monetary relief and 0.9% with monetary relief; 95.5% of responses were timely.
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. The Bureau publishes a complaint after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. A complaint on file is not a finding that the company did anything wrong.
Where do these figures come from?
From the CFPB Consumer Complaint Database bulk file, counted through 30 Sep 2026, using only the coded fields (company, product, issue, state, dates, company response). Company size comes from FDIC, NCUA or HMDA public files where the company appears in one. Company names are shown as the CFPB publishes them.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. The company name is shown as the CFPB publishes it. No size measure: the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files. Companies can respond to the CFPB about any complaint; errors in this site's processing are fixed at the next daily build. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. See this company's complaints at the CFPB · Methodology · Report an error.