States › Pennsylvania › Payday loan, title loan, personal loan, or advance loan
Who in Pennsylvania is complaining aboutPayday loan, title loan, personal loan, or advance loan?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Pennsylvania consumers filed 541 complaints under “Payday loan, title loan, personal loan, or advance loan” in the 12 months to 30 Sep 2026, up 52% on the 357 of the 12 months before. That is 4.10 per 100,000 residents, below the national 5.20.
The category makes up 0.2% of the state's complaints, against 0.3% nationally. 8% of closed complaints ended with monetary or non-monetary relief (5.6% nationally) and 96.7% of responses were timely.
Companies with the most Payday loan, title loan, personal loan, or advance loan complaints from Pennsylvania, with their size
Ordered by complaints from Pennsylvania consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from PA, 12 months | Share | Company size |
|---|---|---|---|
| Affirm Holdings, Inc | 61 | 11.3% | no public measure |
| OneMain Finance Corporation | 41 | 7.6% | no public measure |
| Klarna AB | 27 | 5% | no public measure |
| Opportunity Financial, LLC | 15 | 2.8% | no public measure |
| Credit Fresh Holdings Inc | 15 | 2.8% | no public measure |
| Paramount GR Holdings, LLC | 14 | 2.6% | no public measure |
| Dave Operating, LLC | 12 | 2.2% | no public measure |
| MoneyLion Inc. | 12 | 2.2% | no public measure |
| Block, Inc. | 12 | 2.2% | no public measure |
| Duvera Billing Services, LLC | 9 | 1.7% | no public measure |
| Healthcare Finance Direct LLC. | 9 | 1.7% | no public measure |
| Lendmark Financial Services | 9 | 1.7% | no public measure |
| EGL US, LLC | 8 | 1.5% | no public measure |
| SYNCHRONY FINANCIAL | 8 | 1.5% | $115bn assets |
| Albert Corporation | 8 | 1.5% | no public measure |
| Upstart Holdings, Inc. | 7 | 1.3% | no public measure |
| UPGRADE, INC. | 7 | 1.3% | no public measure |
| ACIMA CREDIT, LLC | 7 | 1.3% | no public measure |
| American First Finance, Inc. | 6 | 1.1% | no public measure |
| TRUIST FINANCIAL CORPORATION | 6 | 1.1% | $548bn assets |
| All other companies, including those not listed by name | 248 | 45.8% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 2 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Charged fees or interest you didn't expect | 119 | 22% |
| Problem when making payments | 80 | 14.8% |
| Problem with the payoff process at the end of the loan | 59 | 10.9% |
| Problem with additional add-on products or services | 53 | 9.8% |
| Getting the loan | 47 | 8.7% |
| Struggling to pay your loan | 45 | 8.3% |
| Incorrect information on your report | 27 | 5% |
| Problem with a company's investigation into an existing problem | 14 | 2.6% |
| Can't stop withdrawals from your bank account | 12 | 2.2% |
| Getting a line of credit | 12 | 2.2% |
| Other CFPB issue categories | 73 | 13.5% |
How companies responded
- Closed with explanation472 · 87.2%
- Closed with monetary relief24 · 4.4%
- Closed with non-monetary relief18 · 3.3%
- In progress16 · 3%
- All other categories11 · 2%
| Measure | Pennsylvania, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 4.10 | 5.20 |
| Closed with monetary or non-monetary relief | 8% | 5.6% |
| Responses marked timely | 96.7% | 94.5% |
Trend
Other products in Pennsylvania
Credit reporting or other personal consumer reports · 203,832Debt collection · 10,612Checking or savings account · 3,045Credit card · 3,044Money transfer, virtual currency, or money service · 1,310Mortgage · 1,144Student loan · 928Vehicle loan or lease · 846
Questions and answers
How many Payday loan, title loan, personal loan, or advance loan complaints come from Pennsylvania?
541 in the 12 months to 30 Sep 2026, 357 in the 12 months before and 1,157 since 2011.
Is that high for the population?
4.10 per 100,000 residents in Pennsylvania against 5.20 nationally.
Which issues come up most?
“Charged fees or interest you didn't expect” (22%), “Problem when making payments” (14.8%), “Problem with the payoff process at the end of the loan” (10.9%), “Problem with additional add-on products or services” (9.8%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.