States › New Mexico › Money transfer, virtual currency, or money service
Who in New Mexico is complaining aboutMoney transfer, virtual currency, or money service?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
New Mexico consumers filed 145 complaints under “Money transfer, virtual currency, or money service” in the 12 months to 1 Oct 2026, down 36% on the 225 of the 12 months before. That is 6.80 per 100,000 residents, below the national 11.1.
The category makes up 1.3% of the state's complaints, against 0.5% nationally. 14.9% of closed complaints ended with monetary or non-monetary relief (13.8% nationally) and 97.9% of responses were timely.
Companies with the most Money transfer, virtual currency, or money service complaints from New Mexico, with their size
Ordered by complaints from New Mexico consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from NM, 12 months | Share | Company size |
|---|---|---|---|
| Block, Inc. | 43 | 29.7% | no public measure |
| Paypal Holdings, Inc | 38 | 26.2% | no public measure |
| WELLS FARGO & COMPANY | 11 | 7.6% | $1.92tn assets |
| Chime Financial Inc | 7 | 4.8% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 6 | 4.1% | $2.65tn assets |
| All other companies, including those not listed by name | 40 | 27.6% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 2 of the 5 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Fraud or scam | 40 | 27.6% |
| Unauthorized transactions or other transaction problem | 25 | 17.2% |
| Other transaction problem | 23 | 15.9% |
| Trouble accessing funds in your mobile or digital wallet | 18 | 12.4% |
| Managing, opening, or closing your mobile wallet account | 13 | 9% |
| Money was not available when promised | 10 | 6.9% |
| Other service problem | 5 | 3.4% |
| Problem with customer service | 3 | 2.1% |
| Wrong amount charged or received | 2 | 1.4% |
| Confusing or misleading advertising or marketing | 2 | 1.4% |
| Other CFPB issue categories | 4 | 2.8% |
How companies responded
- Closed with explanation120 · 82.8%
- Closed with non-monetary relief11 · 7.6%
- Closed with monetary relief10 · 6.9%
- In progress4 · 2.8%
| Measure | New Mexico, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 6.80 | 11.1 |
| Closed with monetary or non-monetary relief | 14.9% | 13.8% |
| Responses marked timely | 97.9% | 98% |
Trend
Other products in New Mexico
Credit reporting or other personal consumer reports · 9,587Debt collection · 742Credit card · 305Checking or savings account · 281Mortgage · 138Vehicle loan or lease · 99Payday loan, title loan, personal loan, or advance loan · 81Student loan · 72
Questions and answers
How many Money transfer, virtual currency, or money service complaints come from New Mexico?
145 in the 12 months to 1 Oct 2026, 225 in the 12 months before and 668 since 2011.
Is that high for the population?
6.80 per 100,000 residents in New Mexico against 11.1 nationally.
Which issues come up most?
“Fraud or scam” (27.6%), “Unauthorized transactions or other transaction problem” (17.2%), “Other transaction problem” (15.9%), “Trouble accessing funds in your mobile or digital wallet” (12.4%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.