States › New Mexico › Credit card
Who in New Mexico is complaining aboutCredit card?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
New Mexico consumers filed 305 complaints under “Credit card” in the 12 months to 1 Oct 2026, down 10% on the 339 of the 12 months before. That is 14.3 per 100,000 residents, below the national 27.0.
The category makes up 2.7% of the state's complaints, against 1.3% nationally. 29.7% of closed complaints ended with monetary or non-monetary relief (26.9% nationally) and 99.7% of responses were timely.
Companies with the most Credit card complaints from New Mexico, with their size
Ordered by complaints from New Mexico consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from NM, 12 months | Share | Company size |
|---|---|---|---|
| CAPITAL ONE FINANCIAL CORPORATION | 42 | 13.8% | $662bn assets |
| SYNCHRONY FINANCIAL | 42 | 13.8% | $115bn assets |
| CITIBANK, N.A. | 33 | 10.8% | $1.98tn assets |
| AMERICAN EXPRESS COMPANY | 23 | 7.5% | $214bn assets |
| JPMORGAN CHASE & CO. | 20 | 6.6% | $4.09tn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 16 | 5.2% | $2.65tn assets |
| WELLS FARGO & COMPANY | 16 | 5.2% | $1.92tn assets |
| Bread Financial Holdings, Inc. | 13 | 4.3% | $21bn assets |
| Experian Information Solutions Inc. | 10 | 3.3% | no public measure |
| BARCLAYS BANK DELAWARE | 10 | 3.3% | $43bn assets |
| EQUIFAX, INC. | 9 | 3% | no public measure |
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 8 | 2.6% | no public measure |
| U.S. BANCORP | 8 | 2.6% | $706bn assets |
| GOLDMAN SACHS BANK USA | 6 | 2% | $759bn assets |
| Paypal Holdings, Inc | 5 | 1.6% | no public measure |
| All other companies, including those not listed by name | 44 | 14.4% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 11 of the 15 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Problem with a purchase shown on your statement | 86 | 28.2% |
| Other features, terms, or problems | 50 | 16.4% |
| Incorrect information on your report | 35 | 11.5% |
| Fees or interest | 24 | 7.9% |
| Getting a credit card | 23 | 7.5% |
| Problem when making payments | 19 | 6.2% |
| Closing your account | 17 | 5.6% |
| Trouble using your card | 16 | 5.2% |
| Advertising and marketing, including promotional offers | 14 | 4.6% |
| Problem with a company's investigation into an existing problem | 10 | 3.3% |
| Other CFPB issue categories | 11 | 3.6% |
How companies responded
- Closed with explanation204 · 66.9%
- Closed with non-monetary relief46 · 15.1%
- Closed with monetary relief40 · 13.1%
- In progress15 · 4.9%
| Measure | New Mexico, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 14.3 | 27.0 |
| Closed with monetary or non-monetary relief | 29.7% | 26.9% |
| Responses marked timely | 99.7% | 98.8% |
Trend
Other products in New Mexico
Credit reporting or other personal consumer reports · 9,587Debt collection · 742Checking or savings account · 281Money transfer, virtual currency, or money service · 145Mortgage · 138Vehicle loan or lease · 99Payday loan, title loan, personal loan, or advance loan · 81Student loan · 72
Questions and answers
How many Credit card complaints come from New Mexico?
305 in the 12 months to 1 Oct 2026, 339 in the 12 months before and 1,284 since 2011.
Is that high for the population?
14.3 per 100,000 residents in New Mexico against 27.0 nationally.
Which issues come up most?
“Problem with a purchase shown on your statement” (28.2%), “Other features, terms, or problems” (16.4%), “Incorrect information on your report” (11.5%), “Fees or interest” (7.9%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.