States › Iowa › Money transfer, virtual currency, or money service
Who in Iowa is complaining aboutMoney transfer, virtual currency, or money service?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Iowa consumers filed 202 complaints under “Money transfer, virtual currency, or money service” in the 12 months to 1 Oct 2026, down 42% on the 351 of the 12 months before. That is 6.20 per 100,000 residents, below the national 11.1.
The category makes up 1.7% of the state's complaints, against 0.5% nationally. 15.5% of closed complaints ended with monetary or non-monetary relief (13.8% nationally) and 100% of responses were timely.
Companies with the most Money transfer, virtual currency, or money service complaints from Iowa, with their size
Ordered by complaints from Iowa consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from IA, 12 months | Share | Company size |
|---|---|---|---|
| Block, Inc. | 66 | 32.7% | no public measure |
| Paypal Holdings, Inc | 61 | 30.2% | no public measure |
| WELLS FARGO & COMPANY | 8 | 4% | $1.92tn assets |
| Chime Financial Inc | 7 | 3.5% | no public measure |
| Payward Ventures Inc. dba Kraken | 5 | 2.5% | no public measure |
| All other companies, including those not listed by name | 55 | 27.2% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 1 of the 5 companies in this table has a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Fraud or scam | 49 | 24.3% |
| Unauthorized transactions or other transaction problem | 44 | 21.8% |
| Trouble accessing funds in your mobile or digital wallet | 35 | 17.3% |
| Other transaction problem | 31 | 15.3% |
| Money was not available when promised | 14 | 6.9% |
| Managing, opening, or closing your mobile wallet account | 13 | 6.4% |
| Problem with customer service | 5 | 2.5% |
| Confusing or misleading advertising or marketing | 3 | 1.5% |
| Problem adding money | 2 | 1% |
| Unexpected or other fees | 2 | 1% |
| Other CFPB issue categories | 4 | 2% |
How companies responded
- Closed with explanation163 · 80.7%
- Closed with non-monetary relief20 · 9.9%
- Closed with monetary relief10 · 5%
- In progress9 · 4.5%
| Measure | Iowa, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 6.20 | 11.1 |
| Closed with monetary or non-monetary relief | 15.5% | 13.8% |
| Responses marked timely | 100% | 98% |
Trend
Other products in Iowa
Credit reporting or other personal consumer reports · 9,482Debt collection · 738Checking or savings account · 347Credit card · 345Mortgage · 122Student loan · 93Vehicle loan or lease · 90Payday loan, title loan, personal loan, or advance loan · 77
Questions and answers
How many Money transfer, virtual currency, or money service complaints come from Iowa?
202 in the 12 months to 1 Oct 2026, 351 in the 12 months before and 860 since 2011.
Is that high for the population?
6.20 per 100,000 residents in Iowa against 11.1 nationally.
Which issues come up most?
“Fraud or scam” (24.3%), “Unauthorized transactions or other transaction problem” (21.8%), “Trouble accessing funds in your mobile or digital wallet” (17.3%), “Other transaction problem” (15.3%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.