States › Iowa › Checking or savings account
Who in Iowa is complaining aboutChecking or savings account?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Iowa consumers filed 344 complaints under “Checking or savings account” in the 12 months to 30 Sep 2026, up 29% on the 267 of the 12 months before. That is 10.6 per 100,000 residents, below the national 25.0.
The category makes up 3% of the state's complaints, against 1.2% nationally. 14.9% of closed complaints ended with monetary or non-monetary relief (18% nationally) and 98.8% of responses were timely.
Companies with the most Checking or savings account complaints from Iowa, with their size
Ordered by complaints from Iowa consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from IA, 12 months | Share | Company size |
|---|---|---|---|
| WELLS FARGO & COMPANY | 57 | 16.6% | $1.92tn assets |
| Chime Financial Inc | 51 | 14.8% | no public measure |
| U.S. BANCORP | 29 | 8.4% | $706bn assets |
| Block, Inc. | 28 | 8.1% | no public measure |
| JPMORGAN CHASE & CO. | 26 | 7.6% | $4.09tn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 18 | 5.2% | $2.65tn assets |
| SOFI TECHNOLOGIES, INC. | 16 | 4.7% | $57bn assets |
| FinCo Services Inc DBA Current | 9 | 2.6% | no public measure |
| GREENSTATE CREDIT UNION | 8 | 2.3% | $11bn assets |
| CAPITAL ONE FINANCIAL CORPORATION | 8 | 2.3% | $662bn assets |
| Paypal Holdings, Inc | 6 | 1.7% | no public measure |
| NAVY FEDERAL CREDIT UNION | 5 | 1.5% | $204bn assets |
| CITIBANK, N.A. | 5 | 1.5% | $1.98tn assets |
| ALLY FINANCIAL INC. | 5 | 1.5% | $188bn assets |
| Dave Operating, LLC | 5 | 1.5% | no public measure |
| BMO BANK NATIONAL ASSOCIATION | 5 | 1.5% | $255bn assets |
| MORGAN STANLEY & CO. LLC | 5 | 1.5% | no public measure |
| All other companies, including those not listed by name | 58 | 16.9% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 11 of the 17 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Managing an account | 195 | 56.7% |
| Closing an account | 47 | 13.7% |
| Problem with a lender or other company charging your account | 44 | 12.8% |
| Problem caused by your funds being low | 29 | 8.4% |
| Opening an account | 27 | 7.8% |
| Incorrect information on your report | 1 | 0.3% |
| Improper use of your report | 1 | 0.3% |
How companies responded
- Closed with explanation280 · 81.4%
- Closed with monetary relief28 · 8.1%
- Closed with non-monetary relief21 · 6.1%
- In progress15 · 4.4%
| Measure | Iowa, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 10.6 | 25.0 |
| Closed with monetary or non-monetary relief | 14.9% | 18% |
| Responses marked timely | 98.8% | 99.3% |
Trend
Other products in Iowa
Credit reporting or other personal consumer reports · 9,471Debt collection · 737Credit card · 346Money transfer, virtual currency, or money service · 203Mortgage · 120Student loan · 93Vehicle loan or lease · 89Payday loan, title loan, personal loan, or advance loan · 75
Questions and answers
How many Checking or savings account complaints come from Iowa?
344 in the 12 months to 30 Sep 2026, 267 in the 12 months before and 1,487 since 2011.
Is that high for the population?
10.6 per 100,000 residents in Iowa against 25.0 nationally.
Which issues come up most?
“Managing an account” (56.7%), “Closing an account” (13.7%), “Problem with a lender or other company charging your account” (12.8%), “Problem caused by your funds being low” (8.4%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.