States › Indiana › Payday loan, title loan, personal loan, or advance loan
Who in Indiana is complaining aboutPayday loan, title loan, personal loan, or advance loan?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Indiana consumers filed 289 complaints under “Payday loan, title loan, personal loan, or advance loan” in the 12 months to 1 Oct 2026, up 56% on the 185 of the 12 months before. That is 4.10 per 100,000 residents, below the national 5.20.
The category makes up 0.4% of the state's complaints, against 0.3% nationally. 3.8% of closed complaints ended with monetary or non-monetary relief (5.6% nationally) and 92.7% of responses were timely.
Companies with the most Payday loan, title loan, personal loan, or advance loan complaints from Indiana, with their size
Ordered by complaints from Indiana consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from IN, 12 months | Share | Company size |
|---|---|---|---|
| Affirm Holdings, Inc | 22 | 7.6% | no public measure |
| OneMain Finance Corporation | 16 | 5.5% | no public measure |
| ENOVA INTERNATIONAL, INC. | 14 | 4.8% | no public measure |
| Klarna AB | 13 | 4.5% | no public measure |
| Block, Inc. | 11 | 3.8% | no public measure |
| Dave Operating, LLC | 10 | 3.5% | no public measure |
| Rosebud Economic Development Corporation | 9 | 3.1% | no public measure |
| WLCC | 7 | 2.4% | no public measure |
| TRUIST FINANCIAL CORPORATION | 7 | 2.4% | $548bn assets |
| Paramount GR Holdings, LLC | 6 | 2.1% | no public measure |
| Uprova Credit, LLC | 6 | 2.1% | no public measure |
| Sezzle Inc. | 5 | 1.7% | no public measure |
| WHEELS FINANCIAL GROUP, LLC. | 5 | 1.7% | no public measure |
| Upstart Holdings, Inc. | 5 | 1.7% | no public measure |
| All other companies, including those not listed by name | 153 | 52.9% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 1 of the 14 companies in this table has a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Charged fees or interest you didn't expect | 74 | 25.6% |
| Struggling to pay your loan | 51 | 17.6% |
| Problem when making payments | 35 | 12.1% |
| Getting the loan | 25 | 8.7% |
| Problem with additional add-on products or services | 22 | 7.6% |
| Problem with the payoff process at the end of the loan | 17 | 5.9% |
| Problem with a company's investigation into an existing problem | 10 | 3.5% |
| Can't stop withdrawals from your bank account | 9 | 3.1% |
| Incorrect information on your report | 9 | 3.1% |
| Money was taken from your bank account on the wrong day or for the wrong amount | 6 | 2.1% |
| Other CFPB issue categories | 31 | 10.7% |
How companies responded
- Closed with explanation267 · 92.4%
- Untimely response8 · 2.8%
- Closed with monetary relief6 · 2.1%
- Closed with non-monetary relief5 · 1.7%
- All other categories3 · 1%
| Measure | Indiana, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 4.10 | 5.20 |
| Closed with monetary or non-monetary relief | 3.8% | 5.6% |
| Responses marked timely | 92.7% | 94.6% |
Trend
Other products in Indiana
Credit reporting or other personal consumer reports · 61,020Debt collection · 3,756Credit card · 1,079Checking or savings account · 1,044Money transfer, virtual currency, or money service · 525Mortgage · 431Vehicle loan or lease · 370Student loan · 339
Questions and answers
How many Payday loan, title loan, personal loan, or advance loan complaints come from Indiana?
289 in the 12 months to 1 Oct 2026, 185 in the 12 months before and 658 since 2011.
Is that high for the population?
4.10 per 100,000 residents in Indiana against 5.20 nationally.
Which issues come up most?
“Charged fees or interest you didn't expect” (25.6%), “Struggling to pay your loan” (17.6%), “Problem when making payments” (12.1%), “Getting the loan” (8.7%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.