Who in Indiana is complaining aboutMortgage?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Indiana consumers filed 427 complaints under “Mortgage” in the 12 months to 30 Sep 2026, up 56% on the 274 of the 12 months before. That is 6.10 per 100,000 residents, below the national 9.30.
The category makes up 0.6% of the state's complaints, against 0.5% nationally. 4.9% of closed complaints ended with monetary or non-monetary relief (4.7% nationally) and 97.4% of responses were timely.
Companies with the most Mortgage complaints from Indiana, with their size
Ordered by complaints from Indiana consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from IN, 12 months | Share | Company size |
|---|---|---|---|
| Shellpoint Partners, LLC | 39 | 9.1% | no public measure |
| Rocket Mortgage, LLC | 38 | 8.9% | 663,472 HMDA records |
| JPMORGAN CHASE & CO. | 35 | 8.2% | $4.09tn assets |
| Freedom Mortgage Company | 26 | 6.1% | 221,348 HMDA records |
| FIFTH THIRD FINANCIAL CORPORATION | 23 | 5.4% | $299bn assets |
| CARRINGTON MORTGAGE SERVICES, LLC | 17 | 4% | 52,599 HMDA records |
| U.S. BANCORP | 16 | 3.7% | $706bn assets |
| Mr. Cooper Group Inc. | 15 | 3.5% | no public measure |
| PENNYMAC LOAN SERVICES, LLC. | 14 | 3.3% | 490,614 HMDA records |
| Selene Holdings LLC | 14 | 3.3% | no public measure |
| Ocwen Financial Corporation | 13 | 3% | no public measure |
| WELLS FARGO & COMPANY | 10 | 2.3% | $1.92tn assets |
| LAKEVIEW LOAN SERVICING, LLC | 9 | 2.1% | no public measure |
| SELECT PORTFOLIO SERVICING, INC. | 8 | 1.9% | no public measure |
| M&T BANK CORPORATION | 8 | 1.9% | $220bn assets |
| CrossCountry Mortgage LLC | 8 | 1.9% | 192,498 HMDA records |
| PLANET HOME LENDING, LLC | 7 | 1.6% | 95,628 HMDA records |
| PNC Bank N.A. | 6 | 1.4% | $610bn assets |
| All other companies, including those not listed by name | 121 | 28.3% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 12 of the 18 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Trouble during payment process | 214 | 50.1% |
| Struggling to pay mortgage | 111 | 26% |
| Applying for a mortgage or refinancing an existing mortgage | 41 | 9.6% |
| Closing on a mortgage | 37 | 8.7% |
| Incorrect information on your report | 18 | 4.2% |
| Problem with a company's investigation into an existing problem | 3 | 0.7% |
| Improper use of your report | 2 | 0.5% |
| Unable to get your credit report or credit score | 1 | 0.2% |
How companies responded
- Closed with explanation379 · 88.8%
- In progress21 · 4.9%
- Closed with non-monetary relief11 · 2.6%
- Closed with monetary relief9 · 2.1%
- All other categories7 · 1.6%
| Measure | Indiana, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 6.10 | 9.30 |
| Closed with monetary or non-monetary relief | 4.9% | 4.7% |
| Responses marked timely | 97.4% | 96.9% |
Trend
Other products in Indiana
Credit reporting or other personal consumer reports · 60,937Debt collection · 3,747Credit card · 1,080Checking or savings account · 1,040Money transfer, virtual currency, or money service · 526Vehicle loan or lease · 370Student loan · 339Payday loan, title loan, personal loan, or advance loan · 288
Questions and answers
How many Mortgage complaints come from Indiana?
427 in the 12 months to 30 Sep 2026, 274 in the 12 months before and 4,662 since 2011.
Is that high for the population?
6.10 per 100,000 residents in Indiana against 9.30 nationally.
Which issues come up most?
“Trouble during payment process” (50.1%), “Struggling to pay mortgage” (26%), “Applying for a mortgage or refinancing an existing mortgage” (9.6%), “Closing on a mortgage” (8.7%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.