Who is complaining aboutOther service issues?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
“Other service issues” is an issue label the CFPB no longer offers on its complaint form. 514 complaints carry it, received between 9 Apr 2013 and 20 Apr 2017.
Most were filed under the product “Money transfers” (98.4%).
Which products
| Product (CFPB label) | Complaints | Share |
|---|---|---|
| Money transfers | 506 | 98.4% |
| Virtual currency | 8 | 1.6% |
Which companies, with their size
Ordered by the number of complaints carrying this issue since 2011.
| Company (as named by the CFPB) | Complaints, all years | Share | Company size |
|---|---|---|---|
| WESTERN UNION COMPANY, THE | 154 | 30% | no public measure |
| Paypal Holdings, Inc | 118 | 23% | no public measure |
| MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC | 105 | 20.4% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 18 | 3.5% | $2.65tn assets |
| WELLS FARGO & COMPANY | 15 | 2.9% | $1.92tn assets |
| Securus J Holdings, LLC | 12 | 2.3% | no public measure |
| JPMORGAN CHASE & CO. | 11 | 2.1% | $4.09tn assets |
| Ria Envia, LLC | 6 | 1.2% | no public measure |
| Google Compare Credit Cards Inc. | 6 | 1.2% | no public measure |
| Coinbase, Inc. | 6 | 1.2% | no public measure |
| U.S. BANCORP | 5 | 1% | $706bn assets |
| XOOM CORPORATION | 4 | 0.8% | no public measure |
| CITIBANK, N.A. | 4 | 0.8% | $1.98tn assets |
| First Data Corporation | 2 | 0.4% | no public measure |
| Nationwide Biweekly Administration, Inc. | 2 | 0.4% | no public measure |
| FIFTH THIRD FINANCIAL CORPORATION | 2 | 0.4% | $299bn assets |
| Skrill USA, Inc. | 1 | 0.2% | no public measure |
| CITIZENS FINANCIAL GROUP, INC. | 1 | 0.2% | $233bn assets |
| BB&T CORPORATION | 1 | 0.2% | no public measure |
| TCF NATIONAL BANK | 1 | 0.2% | no public measure |
| CIT BANK, NATIONAL ASSOCIATION | 1 | 0.2% | no public measure |
| BBVA FINANCIAL CORPORATION | 1 | 0.2% | no public measure |
| PNC Bank N.A. | 1 | 0.2% | $610bn assets |
| HUNTINGTON NATIONAL BANK, THE | 1 | 0.2% | $283bn assets |
| CNG FINANCIAL CORPORATION | 1 | 0.2% | no public measure |
| All other companies, including those not listed by name | 35 | 6.8% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 9 of the 25 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
How companies responded
- Closed with explanation407 · 79.2%
- Closed with monetary relief63 · 12.3%
- Closed with non-monetary relief29 · 5.6%
- Closed15 · 2.9%
| Measure | This issue | All issues |
|---|---|---|
| Closed with monetary or non-monetary relief | 17.9% | 31.6% |
| Closed with monetary relief | 12.3% | 0.5% |
| Responses marked timely | 96.1% | 99.6% |
Trend
Questions and answers
What does the CFPB issue “Other service issues” mean?
It is one of the options a consumer selects on the CFPB complaint form to describe the problem. The label is the consumer's choice and is not checked by the Bureau.
How many complaints carry this issue?
514, all received before 20 Apr 2017; the label is no longer offered.
Which products does it apply to?
“Money transfers” (98.4%), “Virtual currency” (1.6%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. Counts on this page show what consumers reported, not what was found.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.