Who is complaining aboutUnauthorized transactions/trans. issues?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
“Unauthorized transactions/trans. issues” is an issue label the CFPB no longer offers on its complaint form. 1,325 complaints carry it, received between 20 Jul 2014 and 21 Apr 2017.
Most were filed under the product “Prepaid card” (100%).
Which products
| Product (CFPB label) | Complaints | Share |
|---|---|---|
| Prepaid card | 1,325 | 100% |
Which companies, with their size
Ordered by the number of complaints carrying this issue since 2011.
| Company (as named by the CFPB) | Complaints, all years | Share | Company size |
|---|---|---|---|
| Empowerment Ventures, LLC | 314 | 23.7% | no public measure |
| AMERICAN EXPRESS COMPANY | 290 | 21.9% | $214bn assets |
| U.S. BANCORP | 144 | 10.9% | $706bn assets |
| Comerica | 140 | 10.6% | no public measure |
| Netspend Corporation | 118 | 8.9% | no public measure |
| Paypal Holdings, Inc | 83 | 6.3% | no public measure |
| Blackhawk Network Holdings Inc. | 52 | 3.9% | no public measure |
| CITIBANK, N.A. | 45 | 3.4% | $1.98tn assets |
| Incomm Holdings Inc. | 23 | 1.7% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 17 | 1.3% | $2.65tn assets |
| CARD Corporation | 10 | 0.8% | no public measure |
| Conduent Incorporated | 9 | 0.7% | no public measure |
| First Data Corporation | 9 | 0.7% | no public measure |
| Google Compare Credit Cards Inc. | 8 | 0.6% | no public measure |
| WELLS FARGO & COMPANY | 8 | 0.6% | $1.92tn assets |
| FIFTH THIRD FINANCIAL CORPORATION | 5 | 0.4% | $299bn assets |
| REGIONS FINANCIAL CORPORATION | 4 | 0.3% | $160bn assets |
| CAPITAL ONE FINANCIAL CORPORATION | 3 | 0.2% | $662bn assets |
| JPMORGAN CHASE & CO. | 3 | 0.2% | $4.09tn assets |
| Automatic Data Processing, Inc. | 3 | 0.2% | no public measure |
| Bread Financial Holdings, Inc. | 2 | 0.2% | $21bn assets |
| CHECK INTO CASH INC. | 2 | 0.2% | no public measure |
| BBVA FINANCIAL CORPORATION | 2 | 0.2% | no public measure |
| KEYCORP | 2 | 0.2% | $189bn assets |
| BB&T CORPORATION | 2 | 0.2% | no public measure |
| All other companies, including those not listed by name | 27 | 2% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 11 of the 25 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
How companies responded
- Closed with explanation708 · 53.4%
- Closed with monetary relief477 · 36%
- Closed with non-monetary relief135 · 10.2%
- Closed4 · 0.3%
- All other categories1 · 0.1%
| Measure | This issue | All issues |
|---|---|---|
| Closed with monetary or non-monetary relief | 46.2% | 31.6% |
| Closed with monetary relief | 36% | 0.5% |
| Responses marked timely | 98.5% | 99.6% |
Trend
Questions and answers
What does the CFPB issue “Unauthorized transactions/trans. issues” mean?
It is one of the options a consumer selects on the CFPB complaint form to describe the problem. The label is the consumer's choice and is not checked by the Bureau.
How many complaints carry this issue?
1,325, all received before 21 Apr 2017; the label is no longer offered.
Which products does it apply to?
“Prepaid card” (100%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. Counts on this page show what consumers reported, not what was found.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.