Who is complaining aboutFirst Data Corporation?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Complaints, last 12 months
0
0 in the 12 months before · 1,202 since 2012
For its size
No public size denominator
This company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its count cannot be scaled here. Read the count with the company's customer base in mind.
The CFPB complaint database holds 1,202 complaints about First Data Corporation, received between 2 Nov 2012 and 3 Mar 2020. None arrived in the 12 months to 1 Oct 2026.
First Data Corporation could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its complaint count cannot be set against its size here. A company with more customers can be expected to receive more complaints than one with fewer.
41.8% of the complaints on file fall under the CFPB product category “Debt collection”, followed by “Bank account or service” at 15.3%. The issue selected most often was “Cont'd attempts collect debt not owed” (17.1%).
How the company's responses were recorded across all years: 87.5% closed with an explanation, 7.2% closed with non-monetary relief, 3.7% closed with monetary relief. 93% of responses were marked timely; the median among the 458 companies whose complaints mainly concern “Debt collection” is 100%.
A complaint is a consumer's account and is not a finding against the company. The CFPB does not verify every allegation in a complaint before publishing it.
Windows end on 1 Oct 2026, the last date in the CFPB file. The latest two to three weeks are incomplete because a complaint is published only after the company responds or 15 days pass.
Compared with peer companies
| Measure | First Data Corporation | Peer median (458 companies) | All complaints nationally |
|---|---|---|---|
| Responses marked timely | 93% | 100% | 99.6% |
| Closed with monetary or non-monetary relief | 11% | 0% | 31.5% |
Peers are the 458 companies on this site whose largest complaint category is Debt collection and that received at least 20 complaints in the last 12 months. Peer companies differ widely in size; a per-size row appears only when at least five peers share this company's size measure, and its median is taken over those peers alone. Response shares for this company cover all years because it received fewer than 20 complaints in the last 12 months.
Complaints by month
No complaints about this company were received in the last 24 months; the latest on file is dated 3 Mar 2020.
What the complaints are about
Products and issues are the categories the consumer selects on the CFPB form, shown with the CFPB's wording, since 2011.
- Debt collection502 · 41.8%
- Bank account or service184 · 15.3%
- Credit card or prepaid card124 · 10.3%
- Credit reporting, credit repair services, or other personal consumer reports86 · 7.2%
- Checking or savings account83 · 6.9%
- All other categories223 · 18.6%
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Cont'd attempts collect debt not owed | 206 | 17.1% |
| Attempts to collect debt not owed | 142 | 11.8% |
| Account opening, closing, or management | 61 | 5.1% |
| Making/receiving payments, sending money | 60 | 5% |
| Managing an account | 57 | 4.7% |
| Incorrect information on credit report | 52 | 4.3% |
| Incorrect information on your report | 50 | 4.2% |
| Deposits and withdrawals | 43 | 3.6% |
| False statements or representation | 41 | 3.4% |
| Problem with a purchase or transfer | 37 | 3.1% |
| Other CFPB issue categories | 453 | 37.7% |
Debt collection
502 complaints since 2011 (41.8% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Cont'd attempts collect debt not owed | 206 | 41% |
| Attempts to collect debt not owed | 142 | 28.3% |
| False statements or representation | 41 | 8.2% |
| Communication tactics | 35 | 7% |
| Disclosure verification of debt | 32 | 6.4% |
| Other CFPB issue categories | 46 | 9.2% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Other (i.e. phone, health club, etc.) | 214 | 42.6% |
| I do not know | 136 | 27.1% |
| Other debt | 127 | 25.3% |
| Credit card | 11 | 2.2% |
| Credit card debt | 8 | 1.6% |
| Other or no sub-product recorded | 6 | 1.2% |
Bank account or service
184 complaints since 2011 (15.3% of this company's total). That is 0.2% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Account opening, closing, or management | 61 | 33.2% |
| Making/receiving payments, sending money | 60 | 32.6% |
| Deposits and withdrawals | 43 | 23.4% |
| Using a debit or ATM card | 13 | 7.1% |
| Problems caused by my funds being low | 7 | 3.8% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Other bank product/service | 112 | 60.9% |
| Checking account | 70 | 38% |
| Cashing a check without an account | 2 | 1.1% |
Credit card or prepaid card
124 complaints since 2011 (10.3% of this company's total). That is 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Problem with a purchase or transfer | 37 | 29.8% |
| Trouble using the card | 31 | 25% |
| Unexpected or other fees | 19 | 15.3% |
| Problem getting a card or closing an account | 12 | 9.7% |
| Problem with a purchase shown on your statement | 8 | 6.5% |
| Other CFPB issue categories | 17 | 13.7% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Payroll card | 80 | 64.5% |
| General-purpose credit card or charge card | 24 | 19.4% |
| General-purpose prepaid card | 19 | 15.3% |
| Gift card | 1 | 0.8% |
Credit reporting, credit repair services, or other personal consumer reports
86 complaints since 2011 (7.2% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 50 | 58.1% |
| Problem with a credit reporting company's investigation into an existing problem | 9 | 10.5% |
| Problem with a company's investigation into an existing issue | 7 | 8.1% |
| Unable to get your credit report or credit score | 7 | 8.1% |
| Improper use of your report | 7 | 8.1% |
| Other CFPB issue categories | 6 | 7% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Credit reporting | 52 | 60.5% |
| Other personal consumer report | 34 | 39.5% |
How the company responded
The CFPB records one closing category for each complaint, chosen by the company. Shares are of all complaints since 2011.
- Closed with explanation1,052 · 87.5%
- Closed with non-monetary relief87 · 7.2%
- Closed with monetary relief45 · 3.7%
- Closed18 · 1.5%
The current CFPB export carries no consumer-disputed field, so no disputed rate is shown. The CFPB stopped collecting that field in April 2017.
The company's optional public response
Companies may choose one public response category from a CFPB list. These are the company's own selections.
| Company public response (CFPB category) | Complaints | Share |
|---|---|---|
| No public response category recorded | 903 | 75.1% |
| Company has responded to the consumer and the CFPB and chooses not to provide a public response | 295 | 24.5% |
| Company believes the complaint is the result of a misunderstanding | 3 | 0.2% |
| Company chooses not to provide a public response | 1 | 0.1% |
Where the complaints come from
| State (as reported by the consumer) | Complaints | Share |
|---|---|---|
| California | 151 | 12.6% |
| Texas | 116 | 9.7% |
| Florida | 84 | 7% |
| New York | 53 | 4.4% |
| Georgia | 47 | 3.9% |
| North Carolina | 41 | 3.4% |
| Illinois | 40 | 3.3% |
| Ohio | 37 | 3.1% |
| Maryland | 32 | 2.7% |
| Tennessee | 31 | 2.6% |
| Louisiana | 30 | 2.5% |
| New Jersey | 30 | 2.5% |
Top 12 of 50 states with at least one complaint since 2011. State counts follow population and where the company does business.
Other companies in the same category
Companies whose complaints mainly concern Debt collection, nearest in complaint volume. Listed for navigation, in no order of merit.
Questions and answers
How many complaints has the CFPB received about First Data Corporation?
0 in the 12 months to 1 Oct 2026 (0 in the 12 months before that) and 1,202 since 2012. 0 arrived in the last 30 days and 0 in the last 90 days; the most recent weeks are incomplete because a complaint is published only once the company responds or after 15 days.
How does that compare for its size?
First Data Corporation could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its complaint count cannot be set against its size here. A company with more customers can be expected to receive more complaints than one with fewer. The CFPB's own caution: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.”
What are people complaining about?
41.8% of complaints on file are filed under “Debt collection”. The issues selected most often were “Cont'd attempts collect debt not owed” (17.1%), “Attempts to collect debt not owed” (11.8%), “Account opening, closing, or management” (5.1%). These are the categories the consumer picks on the CFPB form; the text of complaints is not used on this site.
How does First Data Corporation respond to complaints?
87.5% were closed with an explanation, 7.2% with non-monetary relief and 3.7% with monetary relief; 93% of responses were timely (peer median 100%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. The Bureau publishes a complaint after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. A complaint on file is not a finding that the company did anything wrong.
Where do these figures come from?
From the CFPB Consumer Complaint Database bulk file, counted through 1 Oct 2026, using only the coded fields (company, product, issue, state, dates, company response). Company size comes from FDIC, NCUA or HMDA public files where the company appears in one. Company names are shown as the CFPB publishes them.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. The company name is shown as the CFPB publishes it. No size measure: the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files. Companies can respond to the CFPB about any complaint; errors in this site's processing are fixed at the next daily build. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. See this company's complaints at the CFPB · Methodology · Report an error.