Who is complaining aboutUnable to get credit report/credit score?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
“Unable to get credit report/credit score” is an issue label the CFPB no longer offers on its complaint form. 10,859 complaints carry it, received between 22 Oct 2012 and 21 Apr 2017.
Most were filed under the product “Credit reporting” (100%).
Which products
| Product (CFPB label) | Complaints | Share |
|---|---|---|
| Credit reporting | 10,859 | 100% |
Sub-issues
| Sub-issue (CFPB label) | Complaints | Share |
|---|---|---|
| Problem getting my free annual report | 6,469 | 59.6% |
| Problem getting report or credit score | 4,390 | 40.4% |
Which companies, with their size
Ordered by the number of complaints carrying this issue since 2011.
| Company (as named by the CFPB) | Complaints, all years | Share | Company size |
|---|---|---|---|
| EQUIFAX, INC. | 4,451 | 41% | no public measure |
| Experian Information Solutions Inc. | 3,482 | 32.1% | no public measure |
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 2,602 | 24% | no public measure |
| Credit Karma, LLC | 82 | 0.8% | no public measure |
| LEXISNEXIS | 55 | 0.5% | no public measure |
| Fidelity National Information Services, Inc. (FNIS) | 49 | 0.5% | no public measure |
| Innovis | 18 | 0.2% | no public measure |
| CORELOGIC INC | 16 | 0.1% | no public measure |
| Early Warning Services, LLC | 14 | 0.1% | no public measure |
| ID Analytics, Inc. | 11 | 0.1% | no public measure |
| CAPITAL ONE FINANCIAL CORPORATION | 6 | 0.1% | $662bn assets |
| Sterling Infosystems Inc. | 6 | 0.1% | no public measure |
| FIRST ADVANTAGE CORPORATION | 6 | 0.1% | no public measure |
| Clarity Services | 6 | 0.1% | no public measure |
| National Consumer Telecom & Utilities Exchange, Inc. | 6 | 0.1% | no public measure |
| MicroBilt / PRBC (formerly CL Verify) | 4 | <0.1% | no public measure |
| First Data Corporation | 4 | <0.1% | no public measure |
| WELLS FARGO & COMPANY | 4 | <0.1% | $1.92tn assets |
| FACTUAL DATA CORP. | 3 | <0.1% | no public measure |
| FactorTrust, Inc. | 3 | <0.1% | no public measure |
| SYNCHRONY FINANCIAL | 3 | <0.1% | $115bn assets |
| CITIBANK, N.A. | 2 | <0.1% | $1.98tn assets |
| Ditech Financial LLC | 2 | <0.1% | no public measure |
| HireRight Solutions, Inc. | 2 | <0.1% | no public measure |
| Continental Finance Company, LLC | 1 | <0.1% | no public measure |
| All other companies, including those not listed by name | 21 | 0.2% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 4 of the 25 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
How companies responded
- Closed with explanation5,736 · 52.8%
- Closed with non-monetary relief5,000 · 46%
- Closed with monetary relief107 · 1%
- Closed14 · 0.1%
- All other categories2 · <0.1%
| Measure | This issue | All issues |
|---|---|---|
| Closed with monetary or non-monetary relief | 47% | 31.5% |
| Closed with monetary relief | 1% | 0.5% |
| Responses marked timely | 99.9% | 99.6% |
Trend
Questions and answers
What does the CFPB issue “Unable to get credit report/credit score” mean?
It is one of the options a consumer selects on the CFPB complaint form to describe the problem. The label is the consumer's choice and is not checked by the Bureau. Sub-issues recorded under it include “Problem getting my free annual report”, “Problem getting report or credit score”.
How many complaints carry this issue?
10,859, all received before 21 Apr 2017; the label is no longer offered.
Which products does it apply to?
“Credit reporting” (100%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. Counts on this page show what consumers reported, not what was found.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.