Companies › Payday loan, title loan, or personal loan
Who is complaining aboutLendUp Loans LLC?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Complaints, last 12 months
0
0 in the 12 months before · 198 since 2014
For its size
No public size denominator
This company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its count cannot be scaled here. Read the count with the company's customer base in mind.
The CFPB complaint database holds 198 complaints about LendUp Loans LLC, received between 21 Aug 2014 and 3 May 2022. None arrived in the 12 months to 1 Oct 2026.
LendUp Loans LLC could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its complaint count cannot be set against its size here. A company with more customers can be expected to receive more complaints than one with fewer.
32.8% of the complaints on file fall under the CFPB product category “Payday loan, title loan, or personal loan”, followed by “Credit reporting, credit repair services, or other personal consumer reports” at 29.3%. The issue selected most often was “Incorrect information on your report” (17.7%).
How the company's responses were recorded across all years: 90.4% closed with an explanation, 4.5% closed with non-monetary relief, 3.5% closed with monetary relief. 97.5% of responses were marked timely.
A complaint is a consumer's account and is not a finding against the company. The CFPB does not verify every allegation in a complaint before publishing it.
Windows end on 1 Oct 2026, the last date in the CFPB file. The latest two to three weeks are incomplete because a complaint is published only after the company responds or 15 days pass.
Compared with peer companies
Too few companies share this company's main complaint category for a peer median. Nationally, 99.6% of responses were marked timely and 31.5% of closed complaints ended with monetary or non-monetary relief; for this company the figures are 97.5% and 8.1%.
Complaints by month
No complaints about this company were received in the last 24 months; the latest on file is dated 3 May 2022.
What the complaints are about
Products and issues are the categories the consumer selects on the CFPB form, shown with the CFPB's wording, since 2011.
- Payday loan, title loan, or personal loan65 · 32.8%
- Credit reporting, credit repair services, or other personal consumer reports58 · 29.3%
- Credit card or prepaid card26 · 13.1%
- Debt collection20 · 10.1%
- Payday loan17 · 8.6%
- All other categories12 · 6.1%
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 35 | 17.7% |
| Improper use of your report | 21 | 10.6% |
| Attempts to collect debt not owed | 14 | 7.1% |
| Problem when making payments | 14 | 7.1% |
| Problem with a credit reporting company's investigation into an existing problem | 12 | 6.1% |
| Problem with the payoff process at the end of the loan | 9 | 4.5% |
| Charged fees or interest you didn't expect | 7 | 3.5% |
| Struggling to pay your loan | 7 | 3.5% |
| Applied for loan/did not receive money | 6 | 3% |
| Getting the loan | 6 | 3% |
| Other CFPB issue categories | 67 | 33.8% |
Payday loan, title loan, or personal loan
65 complaints since 2011 (32.8% of this company's total). That is 0.2% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Problem with the payoff process at the end of the loan | 9 | 13.8% |
| Charged fees or interest you didn't expect | 7 | 10.8% |
| Struggling to pay your loan | 7 | 10.8% |
| Incorrect information on your report | 7 | 10.8% |
| Getting the loan | 6 | 9.2% |
| Other CFPB issue categories | 29 | 44.6% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Payday loan | 42 | 64.6% |
| Installment loan | 22 | 33.8% |
| Personal line of credit | 1 | 1.5% |
Credit reporting, credit repair services, or other personal consumer reports
58 complaints since 2011 (29.3% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Credit reporting | 58 | 100% |
Credit card or prepaid card
26 complaints since 2011 (13.1% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Problem when making payments | 8 | 30.8% |
| Getting a credit card | 4 | 15.4% |
| Struggling to pay your bill | 3 | 11.5% |
| Closing your account | 2 | 7.7% |
| Other features, terms, or problems | 2 | 7.7% |
| Other CFPB issue categories | 7 | 26.9% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| General-purpose credit card or charge card | 26 | 100% |
Debt collection
20 complaints since 2011 (10.1% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Attempts to collect debt not owed | 14 | 70% |
| Written notification about debt | 4 | 20% |
| Cont'd attempts collect debt not owed | 1 | 5% |
| Disclosure verification of debt | 1 | 5% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Payday loan debt | 9 | 45% |
| Other debt | 5 | 25% |
| I do not know | 2 | 10% |
| Credit card debt | 2 | 10% |
| Other (i.e. phone, health club, etc.) | 1 | 5% |
| Other or no sub-product recorded | 1 | 5% |
How the company responded
The CFPB records one closing category for each complaint, chosen by the company. Shares are of all complaints since 2011.
- Closed with explanation179 · 90.4%
- Closed with non-monetary relief9 · 4.5%
- Closed with monetary relief7 · 3.5%
- Untimely response2 · 1%
- All other categories1 · 0.5%
The current CFPB export carries no consumer-disputed field, so no disputed rate is shown. The CFPB stopped collecting that field in April 2017.
The company's optional public response
Companies may choose one public response category from a CFPB list. These are the company's own selections.
| Company public response (CFPB category) | Complaints | Share |
|---|---|---|
| No public response category recorded | 147 | 74.2% |
| Company has responded to the consumer and the CFPB and chooses not to provide a public response | 45 | 22.7% |
| Company believes it acted appropriately as authorized by contract or law | 4 | 2% |
| Company chooses not to provide a public response | 2 | 1% |
Where the complaints come from
| State (as reported by the consumer) | Complaints | Share |
|---|---|---|
| California | 65 | 32.8% |
| Texas | 30 | 15.2% |
| Missouri | 10 | 5.1% |
| Tennessee | 9 | 4.5% |
| Utah | 8 | 4% |
| Florida | 7 | 3.5% |
| Illinois | 6 | 3% |
| Ohio | 6 | 3% |
| Louisiana | 6 | 3% |
| New Jersey | 4 | 2% |
| Wisconsin | 4 | 2% |
| Georgia | 4 | 2% |
Top 12 of 35 states with at least one complaint since 2011. State counts follow population and where the company does business.
Questions and answers
How many complaints has the CFPB received about LendUp Loans LLC?
0 in the 12 months to 1 Oct 2026 (0 in the 12 months before that) and 198 since 2014. 0 arrived in the last 30 days and 0 in the last 90 days; the most recent weeks are incomplete because a complaint is published only once the company responds or after 15 days.
How does that compare for its size?
LendUp Loans LLC could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its complaint count cannot be set against its size here. A company with more customers can be expected to receive more complaints than one with fewer. The CFPB's own caution: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.”
What are people complaining about?
32.8% of complaints on file are filed under “Payday loan, title loan, or personal loan”. The issues selected most often were “Incorrect information on your report” (17.7%), “Improper use of your report” (10.6%), “Attempts to collect debt not owed” (7.1%). These are the categories the consumer picks on the CFPB form; the text of complaints is not used on this site.
How does LendUp Loans LLC respond to complaints?
90.4% were closed with an explanation, 4.5% with non-monetary relief and 3.5% with monetary relief; 97.5% of responses were timely.
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. The Bureau publishes a complaint after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. A complaint on file is not a finding that the company did anything wrong.
Where do these figures come from?
From the CFPB Consumer Complaint Database bulk file, counted through 1 Oct 2026, using only the coded fields (company, product, issue, state, dates, company response). Company size comes from FDIC, NCUA or HMDA public files where the company appears in one. Company names are shown as the CFPB publishes them.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. The company name is shown as the CFPB publishes it. No size measure: the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files. Companies can respond to the CFPB about any complaint; errors in this site's processing are fixed at the next daily build. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. See this company's complaints at the CFPB · Methodology · Report an error.