Who is complaining aboutAcademy Mortgage Corporation?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Complaints, last 12 months
19
1 in the 12 months before · 189 since 2012 · under 0.1% of all complaints the CFPB received
For its size
No public size denominator
This company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its count cannot be scaled here. Read the count with the company's customer base in mind.
Consumers sent the Consumer Financial Protection Bureau 19 complaints about Academy Mortgage Corporation in the 12 months to 30 Sep 2026, up 1800% on the 1 of the 12 months before. The database holds 189 complaints about the company going back to 2012.
Academy Mortgage Corporation could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its complaint count cannot be set against its size here. A company with more customers can be expected to receive more complaints than one with fewer.
82.5% of the complaints on file fall under the CFPB product category “Mortgage”, followed by “Debt collection” at 9.5%. The issue selected most often was “Trouble during payment process” (22.2%).
How the company's responses were recorded across all years: 69.3% closed with an explanation, 11.1% closed with non-monetary relief, 6.9% closed with monetary relief. 88.9% of responses were marked timely; the median among the 76 companies whose complaints mainly concern “Mortgage” is 100%.
Among those 76 peer companies the median received 105.5 complaints in the same 12 months. A complaint is a consumer's account and is not a finding against the company; the CFPB does not verify every allegation in a complaint before publishing it.
Windows end on 30 Sep 2026, the last date in the CFPB file. The latest two to three weeks are incomplete because a complaint is published only after the company responds or 15 days pass.
Compared with peer companies
| Measure | Academy Mortgage Corporation | Peer median (76 companies) | All complaints nationally |
|---|---|---|---|
| Responses marked timely | 88.9% | 100% | 99.6% |
| Closed with monetary or non-monetary relief | 18% | 0% | 31.6% |
Peers are the 76 companies on this site whose largest complaint category is Mortgage and that received at least 20 complaints in the last 12 months. Peer companies differ widely in size; a per-size row appears only when at least five peers share this company's size measure, and its median is taken over those peers alone. Response shares for this company cover all years because it received fewer than 20 complaints in the last 12 months.
Complaints by month
What the complaints are about
Products and issues are the categories the consumer selects on the CFPB form, shown with the CFPB's wording, since 2011.
- Mortgage156 · 82.5%
- Debt collection18 · 9.5%
- Credit reporting or other personal consumer reports7 · 3.7%
- Credit reporting, credit repair services, or other personal consumer reports6 · 3.2%
- Credit card1 · 0.5%
- All other categories1 · 0.5%
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Trouble during payment process | 42 | 22.2% |
| Applying for a mortgage or refinancing an existing mortgage | 27 | 14.3% |
| Application, originator, mortgage broker | 27 | 14.3% |
| Closing on a mortgage | 21 | 11.1% |
| Took or threatened to take negative or legal action | 15 | 7.9% |
| Loan servicing, payments, escrow account | 13 | 6.9% |
| Settlement process and costs | 12 | 6.3% |
| Incorrect information on your report | 8 | 4.2% |
| Improper use of your report | 7 | 3.7% |
| Credit decision / Underwriting | 6 | 3.2% |
| Other CFPB issue categories | 11 | 5.8% |
Mortgage
156 complaints since 2011 (82.5% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Trouble during payment process | 42 | 26.9% |
| Applying for a mortgage or refinancing an existing mortgage | 27 | 17.3% |
| Application, originator, mortgage broker | 27 | 17.3% |
| Closing on a mortgage | 21 | 13.5% |
| Loan servicing, payments, escrow account | 13 | 8.3% |
| Other CFPB issue categories | 26 | 16.7% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Conventional home mortgage | 59 | 37.8% |
| FHA mortgage | 44 | 28.2% |
| Conventional fixed mortgage | 25 | 16% |
| Other mortgage | 13 | 8.3% |
| VA mortgage | 8 | 5.1% |
| Other or no sub-product recorded | 7 | 4.5% |
Debt collection
18 complaints since 2011 (9.5% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Took or threatened to take negative or legal action | 15 | 83.3% |
| Attempts to collect debt not owed | 2 | 11.1% |
| Threatened to contact someone or share information improperly | 1 | 5.6% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| I do not know | 17 | 94.4% |
| Other debt | 1 | 5.6% |
How the company responded
The CFPB records one closing category for each complaint, chosen by the company. Shares are of all complaints since 2011.
- Closed with explanation131 · 69.3%
- Closed with non-monetary relief21 · 11.1%
- Untimely response20 · 10.6%
- Closed with monetary relief13 · 6.9%
- All other categories4 · 2.1%
The current CFPB export carries no consumer-disputed field, so no disputed rate is shown. The CFPB stopped collecting that field in April 2017.
The company's optional public response
Companies may choose one public response category from a CFPB list. These are the company's own selections.
| Company public response (CFPB category) | Complaints | Share |
|---|---|---|
| No public response category recorded | 186 | 98.4% |
| Company believes it acted appropriately as authorized by contract or law | 2 | 1.1% |
| Company believes complaint caused principally by actions of third party outside the control or direction of the company | 1 | 0.5% |
Where the complaints come from
| State (as reported by the consumer) | Complaints | Share |
|---|---|---|
| California | 24 | 12.7% |
| Texas | 23 | 12.2% |
| Arizona | 22 | 11.6% |
| Georgia | 17 | 9% |
| New Mexico | 15 | 7.9% |
| Utah | 11 | 5.8% |
| Colorado | 10 | 5.3% |
| Florida | 8 | 4.2% |
| Maryland | 7 | 3.7% |
| Washington | 5 | 2.6% |
| Michigan | 4 | 2.1% |
| Oklahoma | 4 | 2.1% |
Top 12 of 35 states with at least one complaint since 2011. State counts follow population and where the company does business.
Other companies in the same category
Companies whose complaints mainly concern Mortgage, nearest in complaint volume. Listed for navigation, in no order of merit.
Questions and answers
How many complaints has the CFPB received about Academy Mortgage Corporation?
19 in the 12 months to 30 Sep 2026 (1 in the 12 months before that) and 189 since 2012. 0 arrived in the last 30 days and 0 in the last 90 days; the most recent weeks are incomplete because a complaint is published only once the company responds or after 15 days.
How does that compare for its size?
Academy Mortgage Corporation could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its complaint count cannot be set against its size here. A company with more customers can be expected to receive more complaints than one with fewer. The CFPB's own caution: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.”
What are people complaining about?
82.5% of complaints on file are filed under “Mortgage”. The issues selected most often were “Trouble during payment process” (22.2%), “Applying for a mortgage or refinancing an existing mortgage” (14.3%), “Application, originator, mortgage broker” (14.3%). These are the categories the consumer picks on the CFPB form; the text of complaints is not used on this site.
How does Academy Mortgage Corporation respond to complaints?
69.3% were closed with an explanation, 11.1% with non-monetary relief and 6.9% with monetary relief; 88.9% of responses were timely (peer median 100%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. The Bureau publishes a complaint after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. A complaint on file is not a finding that the company did anything wrong.
Where do these figures come from?
From the CFPB Consumer Complaint Database bulk file, counted through 30 Sep 2026, using only the coded fields (company, product, issue, state, dates, company response). Company size comes from FDIC, NCUA or HMDA public files where the company appears in one. Company names are shown as the CFPB publishes them.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. The company name is shown as the CFPB publishes it. No size measure: the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files. Companies can respond to the CFPB about any complaint; errors in this site's processing are fixed at the next daily build. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. See this company's complaints at the CFPB · Methodology · Report an error.