Who in Oklahoma is complaining aboutMortgage?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Oklahoma consumers filed 277 complaints under “Mortgage” in the 12 months to 30 Sep 2026, up 44% on the 192 of the 12 months before. That is 6.70 per 100,000 residents, below the national 9.30.
The category makes up 0.9% of the state's complaints, against 0.5% nationally. 5.3% of closed complaints ended with monetary or non-monetary relief (4.7% nationally) and 95.7% of responses were timely.
Companies with the most Mortgage complaints from Oklahoma, with their size
Ordered by complaints from Oklahoma consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from OK, 12 months | Share | Company size |
|---|---|---|---|
| Rocket Mortgage, LLC | 33 | 11.9% | 663,472 HMDA records |
| Shellpoint Partners, LLC | 29 | 10.5% | no public measure |
| Freedom Mortgage Company | 23 | 8.3% | 221,348 HMDA records |
| Ocwen Financial Corporation | 14 | 5.1% | no public measure |
| U.S. BANCORP | 13 | 4.7% | $706bn assets |
| WELLS FARGO & COMPANY | 9 | 3.2% | $1.92tn assets |
| PENNYMAC LOAN SERVICES, LLC. | 9 | 3.2% | 490,614 HMDA records |
| Village Capital & Investment LLC | 8 | 2.9% | 64,360 HMDA records |
| CARRINGTON MORTGAGE SERVICES, LLC | 7 | 2.5% | 52,599 HMDA records |
| LAKEVIEW LOAN SERVICING, LLC | 7 | 2.5% | no public measure |
| FIRST UNITED BANK AND TRUST COMPANY | 7 | 2.5% | no public measure |
| AmeriHome Mortgage Company, LLC | 7 | 2.5% | 170,511 HMDA records |
| M&T BANK CORPORATION | 6 | 2.2% | $220bn assets |
| Mr. Cooper Group Inc. | 5 | 1.8% | no public measure |
| CrossCountry Mortgage LLC | 5 | 1.8% | 192,498 HMDA records |
| MIDFIRST BANK | 5 | 1.8% | $43bn assets |
| LoanCare, LLC | 5 | 1.8% | no public measure |
| PLANET HOME LENDING, LLC | 5 | 1.8% | 95,628 HMDA records |
| All other companies, including those not listed by name | 80 | 28.9% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 12 of the 18 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Trouble during payment process | 136 | 49.1% |
| Struggling to pay mortgage | 79 | 28.5% |
| Closing on a mortgage | 25 | 9% |
| Applying for a mortgage or refinancing an existing mortgage | 24 | 8.7% |
| Incorrect information on your report | 9 | 3.2% |
| Problem with a company's investigation into an existing problem | 4 | 1.4% |
How companies responded
- Closed with explanation246 · 88.8%
- In progress12 · 4.3%
- Closed with non-monetary relief9 · 3.2%
- Closed with monetary relief5 · 1.8%
- All other categories5 · 1.8%
| Measure | Oklahoma, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 6.70 | 9.30 |
| Closed with monetary or non-monetary relief | 5.3% | 4.7% |
| Responses marked timely | 95.7% | 96.9% |
Trend
Other products in Oklahoma
Credit reporting or other personal consumer reports · 24,931Debt collection · 2,723Checking or savings account · 620Credit card · 568Money transfer, virtual currency, or money service · 356Vehicle loan or lease · 201Payday loan, title loan, personal loan, or advance loan · 201Student loan · 122
Questions and answers
How many Mortgage complaints come from Oklahoma?
277 in the 12 months to 30 Sep 2026, 192 in the 12 months before and 2,853 since 2011.
Is that high for the population?
6.70 per 100,000 residents in Oklahoma against 9.30 nationally.
Which issues come up most?
“Trouble during payment process” (49.1%), “Struggling to pay mortgage” (28.5%), “Closing on a mortgage” (9%), “Applying for a mortgage or refinancing an existing mortgage” (8.7%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.