Who in Nevada is complaining aboutMortgage?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Nevada consumers filed 304 complaints under “Mortgage” in the 12 months to 1 Oct 2026, up 25% on the 243 of the 12 months before. That is 9.30 per 100,000 residents, close to the national 9.30.
The category makes up 0.4% of the state's complaints, against 0.5% nationally. 5.6% of closed complaints ended with monetary or non-monetary relief (4.7% nationally) and 96.7% of responses were timely.
Companies with the most Mortgage complaints from Nevada, with their size
Ordered by complaints from Nevada consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from NV, 12 months | Share | Company size |
|---|---|---|---|
| Rocket Mortgage, LLC | 34 | 11.2% | 663,472 HMDA records |
| Shellpoint Partners, LLC | 27 | 8.9% | no public measure |
| U.S. BANCORP | 16 | 5.3% | $706bn assets |
| Freedom Mortgage Company | 16 | 5.3% | 221,348 HMDA records |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 13 | 4.3% | $2.65tn assets |
| Ocwen Financial Corporation | 13 | 4.3% | no public measure |
| CARRINGTON MORTGAGE SERVICES, LLC | 11 | 3.6% | 52,599 HMDA records |
| PENNYMAC LOAN SERVICES, LLC. | 11 | 3.6% | 490,614 HMDA records |
| Selene Holdings LLC | 8 | 2.6% | no public measure |
| SELECT PORTFOLIO SERVICING, INC. | 7 | 2.3% | no public measure |
| LoanCare, LLC | 7 | 2.3% | no public measure |
| WELLS FARGO & COMPANY | 6 | 2% | $1.92tn assets |
| GUARANTEED RATE INC. | 6 | 2% | 152,500 HMDA records |
| TRUIST FINANCIAL CORPORATION | 6 | 2% | $548bn assets |
| Guild Holdings Company | 6 | 2% | no public measure |
| CrossCountry Mortgage LLC | 5 | 1.6% | 192,498 HMDA records |
| United Shore Financial Services, LLC | 5 | 1.6% | no public measure |
| LD Holdings Group, LLC | 5 | 1.6% | no public measure |
| Mr. Cooper Group Inc. | 5 | 1.6% | no public measure |
| All other companies, including those not listed by name | 97 | 31.9% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 10 of the 19 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Trouble during payment process | 134 | 44.1% |
| Struggling to pay mortgage | 79 | 26% |
| Closing on a mortgage | 40 | 13.2% |
| Applying for a mortgage or refinancing an existing mortgage | 29 | 9.5% |
| Incorrect information on your report | 15 | 4.9% |
| Problem with a company's investigation into an existing problem | 6 | 2% |
| Improper use of your report | 1 | 0.3% |
How companies responded
- Closed with explanation268 · 88.2%
- In progress17 · 5.6%
- Closed with non-monetary relief13 · 4.3%
- Closed with monetary relief3 · 1%
- All other categories3 · 1%
| Measure | Nevada, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 9.30 | 9.30 |
| Closed with monetary or non-monetary relief | 5.6% | 4.7% |
| Responses marked timely | 96.7% | 96.9% |
Trend
Other products in Nevada
Credit reporting or other personal consumer reports · 72,957Debt collection · 3,931Checking or savings account · 1,276Credit card · 1,209Money transfer, virtual currency, or money service · 483Vehicle loan or lease · 329Payday loan, title loan, personal loan, or advance loan · 248Student loan · 208
Questions and answers
How many Mortgage complaints come from Nevada?
304 in the 12 months to 1 Oct 2026, 243 in the 12 months before and 5,343 since 2011.
Is that high for the population?
9.30 per 100,000 residents in Nevada against 9.30 nationally.
Which issues come up most?
“Trouble during payment process” (44.1%), “Struggling to pay mortgage” (26%), “Closing on a mortgage” (13.2%), “Applying for a mortgage or refinancing an existing mortgage” (9.5%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.