Who is complaining aboutRepaying your loan?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
“Repaying your loan” is an issue label the CFPB no longer offers on its complaint form. 3,820 complaints carry it, received between 1 Mar 2012 and 16 Dec 2014.
Most were filed under the product “Student loan” (100%).
Which products
| Product (CFPB label) | Complaints | Share |
|---|---|---|
| Student loan | 3,820 | 100% |
Which companies, with their size
Ordered by the number of complaints carrying this issue since 2011.
| Company (as named by the CFPB) | Complaints, all years | Share | Company size |
|---|---|---|---|
| Navient Solutions, LLC. | 1,682 | 44% | no public measure |
| AES/PHEAA | 414 | 10.8% | no public measure |
| WELLS FARGO & COMPANY | 268 | 7% | $1.92tn assets |
| CITIBANK, N.A. | 222 | 5.8% | $1.98tn assets |
| DISCOVER BANK | 183 | 4.8% | no public measure |
| JPMORGAN CHASE & CO. | 176 | 4.6% | $4.09tn assets |
| SLM CORPORATION | 172 | 4.5% | no public measure |
| ACS Education Services | 162 | 4.2% | no public measure |
| KEYCORP | 126 | 3.3% | $189bn assets |
| Nelnet, Inc. | 44 | 1.2% | no public measure |
| U.S. BANCORP | 32 | 0.8% | $706bn assets |
| HIGHER EDUCATION STUDENT ASSISTANCE AUTHORITY (HESAA) | 26 | 0.7% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 26 | 0.7% | $2.65tn assets |
| EXPERT GLOBAL SOLUTIONS, INC. | 24 | 0.6% | no public measure |
| MOHELA | 16 | 0.4% | no public measure |
| CITIZENS FINANCIAL GROUP, INC. | 16 | 0.4% | $233bn assets |
| GREAT LAKES | 15 | 0.4% | no public measure |
| LOAN TO LEARN | 14 | 0.4% | no public measure |
| PNC Bank N.A. | 12 | 0.3% | $610bn assets |
| IOWA STUDENT LOAN LIQUIDITY CORPORATION | 11 | 0.3% | no public measure |
| ACCESS GROUP INC. | 10 | 0.3% | no public measure |
| First Associates Loan Servicing LLC | 9 | 0.2% | no public measure |
| SUNTRUST BANKS, INC. | 9 | 0.2% | no public measure |
| GRANITE STATE MANAGEMENT & RESOURCES | 9 | 0.2% | no public measure |
| Pending Company Match | 9 | 0.2% | no public measure |
| All other companies, including those not listed by name | 133 | 3.5% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 8 of the 25 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
How companies responded
- Closed with explanation2,442 · 63.9%
- Closed with non-monetary relief508 · 13.3%
- Closed without relief467 · 12.2%
- Closed with monetary relief298 · 7.8%
- All other categories105 · 2.7%
| Measure | This issue | All issues |
|---|---|---|
| Closed with monetary or non-monetary relief | 22.4% | 31.6% |
| Closed with monetary relief | 7.8% | 0.5% |
| Responses marked timely | 98.9% | 99.6% |
Trend
Questions and answers
What does the CFPB issue “Repaying your loan” mean?
It is one of the options a consumer selects on the CFPB complaint form to describe the problem. The label is the consumer's choice and is not checked by the Bureau.
How many complaints carry this issue?
3,820, all received before 16 Dec 2014; the label is no longer offered.
Which products does it apply to?
“Student loan” (100%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. Counts on this page show what consumers reported, not what was found.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.