States › Montana › Credit card
Who in Montana is complaining aboutCredit card?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Montana consumers filed 156 complaints under “Credit card” in the 12 months to 1 Oct 2026, up 32% on the 118 of the 12 months before. That is 13.6 per 100,000 residents, below the national 27.0.
The category makes up 5.5% of the state's complaints, against 1.3% nationally. 30.7% of closed complaints ended with monetary or non-monetary relief (26.9% nationally) and 100% of responses were timely.
Companies with the most Credit card complaints from Montana, with their size
Ordered by complaints from Montana consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from MT, 12 months | Share | Company size |
|---|---|---|---|
| CAPITAL ONE FINANCIAL CORPORATION | 39 | 25% | $662bn assets |
| CITIBANK, N.A. | 26 | 16.7% | $1.98tn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 15 | 9.6% | $2.65tn assets |
| AMERICAN EXPRESS COMPANY | 12 | 7.7% | $214bn assets |
| JPMORGAN CHASE & CO. | 10 | 6.4% | $4.09tn assets |
| SYNCHRONY FINANCIAL | 9 | 5.8% | $115bn assets |
| WELLS FARGO & COMPANY | 7 | 4.5% | $1.92tn assets |
| GOLDMAN SACHS BANK USA | 5 | 3.2% | $759bn assets |
| All other companies, including those not listed by name | 33 | 21.2% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 8 of the 8 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Problem with a purchase shown on your statement | 54 | 34.6% |
| Other features, terms, or problems | 22 | 14.1% |
| Fees or interest | 16 | 10.3% |
| Closing your account | 12 | 7.7% |
| Problem when making payments | 11 | 7.1% |
| Getting a credit card | 10 | 6.4% |
| Problem with a company's investigation into an existing problem | 8 | 5.1% |
| Advertising and marketing, including promotional offers | 7 | 4.5% |
| Incorrect information on your report | 7 | 4.5% |
| Trouble using your card | 4 | 2.6% |
| Other CFPB issue categories | 5 | 3.2% |
How companies responded
- Closed with explanation106 · 67.9%
- Closed with monetary relief30 · 19.2%
- Closed with non-monetary relief17 · 10.9%
- In progress3 · 1.9%
| Measure | Montana, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 13.6 | 27.0 |
| Closed with monetary or non-monetary relief | 30.7% | 26.9% |
| Responses marked timely | 100% | 98.8% |
Trend
Other products in Montana
Credit reporting or other personal consumer reports · 2,061Debt collection · 263Checking or savings account · 119Money transfer, virtual currency, or money service · 75Mortgage · 54Vehicle loan or lease · 52
Questions and answers
How many Credit card complaints come from Montana?
156 in the 12 months to 1 Oct 2026, 118 in the 12 months before and 555 since 2011.
Is that high for the population?
13.6 per 100,000 residents in Montana against 27.0 nationally.
Which issues come up most?
“Problem with a purchase shown on your statement” (34.6%), “Other features, terms, or problems” (14.1%), “Fees or interest” (10.3%), “Closing your account” (7.7%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.