Who in Minnesota is complaining aboutMortgage?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Minnesota consumers filed 382 complaints under “Mortgage” in the 12 months to 1 Oct 2026, up 68% on the 228 of the 12 months before. That is 6.60 per 100,000 residents, below the national 9.30.
The category makes up 1.4% of the state's complaints, against 0.5% nationally. 5.8% of closed complaints ended with monetary or non-monetary relief (4.7% nationally) and 97.1% of responses were timely.
Companies with the most Mortgage complaints from Minnesota, with their size
Ordered by complaints from Minnesota consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from MN, 12 months | Share | Company size |
|---|---|---|---|
| U.S. BANCORP | 46 | 12% | $706bn assets |
| Shellpoint Partners, LLC | 45 | 11.8% | no public measure |
| Freedom Mortgage Company | 35 | 9.2% | 221,348 HMDA records |
| Rocket Mortgage, LLC | 27 | 7.1% | 663,472 HMDA records |
| WELLS FARGO & COMPANY | 18 | 4.7% | $1.92tn assets |
| PENNYMAC LOAN SERVICES, LLC. | 15 | 3.9% | 490,614 HMDA records |
| Mr. Cooper Group Inc. | 10 | 2.6% | no public measure |
| ASSOCIATED BANC-CORP | 9 | 2.4% | $52bn assets |
| CrossCountry Mortgage LLC | 8 | 2.1% | 192,498 HMDA records |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 8 | 2.1% | $2.65tn assets |
| United Shore Financial Services, LLC | 7 | 1.8% | no public measure |
| BROKER SOLUTIONS, INC. | 7 | 1.8% | no public measure |
| Selene Holdings LLC | 7 | 1.8% | no public measure |
| LoanCare, LLC | 7 | 1.8% | no public measure |
| RoundPoint Mortgage Servicing LLC | 6 | 1.6% | no public measure |
| FIFTH THIRD FINANCIAL CORPORATION | 6 | 1.6% | $299bn assets |
| JPMORGAN CHASE & CO. | 5 | 1.3% | $4.09tn assets |
| PLANET HOME LENDING, LLC | 5 | 1.3% | 95,628 HMDA records |
| LAKEVIEW LOAN SERVICING, LLC | 5 | 1.3% | no public measure |
| CARRINGTON MORTGAGE SERVICES, LLC | 5 | 1.3% | 52,599 HMDA records |
| All other companies, including those not listed by name | 101 | 26.4% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 12 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Trouble during payment process | 208 | 54.5% |
| Struggling to pay mortgage | 94 | 24.6% |
| Applying for a mortgage or refinancing an existing mortgage | 36 | 9.4% |
| Closing on a mortgage | 19 | 5% |
| Incorrect information on your report | 12 | 3.1% |
| Problem with a company's investigation into an existing problem | 11 | 2.9% |
| Unable to get your credit report or credit score | 1 | 0.3% |
| Improper use of your report | 1 | 0.3% |
How companies responded
- Closed with explanation333 · 87.2%
- In progress22 · 5.8%
- Closed with non-monetary relief16 · 4.2%
- Untimely response6 · 1.6%
- All other categories5 · 1.3%
| Measure | Minnesota, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 6.60 | 9.30 |
| Closed with monetary or non-monetary relief | 5.8% | 4.7% |
| Responses marked timely | 97.1% | 96.9% |
Trend
Other products in Minnesota
Credit reporting or other personal consumer reports · 22,200Debt collection · 2,010Credit card · 931Checking or savings account · 885Money transfer, virtual currency, or money service · 418Student loan · 252Vehicle loan or lease · 176Payday loan, title loan, personal loan, or advance loan · 135
Questions and answers
How many Mortgage complaints come from Minnesota?
382 in the 12 months to 1 Oct 2026, 228 in the 12 months before and 5,214 since 2011.
Is that high for the population?
6.60 per 100,000 residents in Minnesota against 9.30 nationally.
Which issues come up most?
“Trouble during payment process” (54.5%), “Struggling to pay mortgage” (24.6%), “Applying for a mortgage or refinancing an existing mortgage” (9.4%), “Closing on a mortgage” (5%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.