States › Alaska › Credit card
Who in Alaska is complaining aboutCredit card?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Alaska consumers filed 106 complaints under “Credit card” in the 12 months to 1 Oct 2026, up 18% on the 90 of the 12 months before. That is 14.4 per 100,000 residents, below the national 27.0.
The category makes up 3.3% of the state's complaints, against 1.3% nationally. 24.2% of closed complaints ended with monetary or non-monetary relief (26.9% nationally) and 99.1% of responses were timely.
Companies with the most Credit card complaints from Alaska, with their size
Ordered by complaints from Alaska consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from AK, 12 months | Share | Company size |
|---|---|---|---|
| BANK OF AMERICA, NATIONAL ASSOCIATION | 27 | 25.5% | $2.65tn assets |
| SYNCHRONY FINANCIAL | 11 | 10.4% | $115bn assets |
| CITIBANK, N.A. | 9 | 8.5% | $1.98tn assets |
| AMERICAN EXPRESS COMPANY | 9 | 8.5% | $214bn assets |
| CAPITAL ONE FINANCIAL CORPORATION | 9 | 8.5% | $662bn assets |
| GOLDMAN SACHS BANK USA | 5 | 4.7% | $759bn assets |
| All other companies, including those not listed by name | 36 | 34% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 6 of the 6 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Problem with a purchase shown on your statement | 42 | 39.6% |
| Problem when making payments | 11 | 10.4% |
| Other features, terms, or problems | 10 | 9.4% |
| Fees or interest | 9 | 8.5% |
| Trouble using your card | 9 | 8.5% |
| Closing your account | 7 | 6.6% |
| Getting a credit card | 7 | 6.6% |
| Advertising and marketing, including promotional offers | 7 | 6.6% |
| Problem with a company's investigation into an existing problem | 2 | 1.9% |
| Incorrect information on your report | 2 | 1.9% |
How companies responded
- Closed with explanation74 · 69.8%
- Closed with monetary relief17 · 16%
- Closed with non-monetary relief7 · 6.6%
- In progress7 · 6.6%
- All other categories1 · 0.9%
| Measure | Alaska, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 14.4 | 27.0 |
| Closed with monetary or non-monetary relief | 24.2% | 26.9% |
| Responses marked timely | 99.1% | 98.8% |
Trend
Other products in Alaska
Credit reporting or other personal consumer reports · 2,621Debt collection · 249Checking or savings account · 97Money transfer, virtual currency, or money service · 62
Questions and answers
How many Credit card complaints come from Alaska?
106 in the 12 months to 1 Oct 2026, 90 in the 12 months before and 397 since 2011.
Is that high for the population?
14.4 per 100,000 residents in Alaska against 27.0 nationally.
Which issues come up most?
“Problem with a purchase shown on your statement” (39.6%), “Problem when making payments” (10.4%), “Other features, terms, or problems” (9.4%), “Fees or interest” (8.5%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.