Who is complaining aboutUnexpected/Other fees?

CFPB issue labelNo longer offered, last used 11 Apr 2017

When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers. The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.

“Unexpected/Other fees” is an issue label the CFPB no longer offers on its complaint form. 103 complaints carry it, received between 1 Aug 2014 and 11 Apr 2017.

Most were filed under the product “Other financial service” (100%).

0complaints, last 90 days— vs prior 90 days

0complaints, last 365 days— vs prior 365 days

103complaints, all yearssince 2014

18.4%closed with reliefall issues 31.6%

Which products

Product (CFPB label)	Complaints	Share
Other financial service	103	100%

Which companies, with their size

Ordered by the number of complaints carrying this issue since 2011.

Company (as named by the CFPB)	Complaints, all years	Share	Company size
BANK OF AMERICA, NATIONAL ASSOCIATION	7	6.8%	$2.65tn assets
GLOBAL CLIENT SOLUTIONS, LLC	6	5.8%	no public measure
Experian Information Solutions Inc.	6	5.8%	no public measure
Securus J Holdings, LLC	5	4.9%	no public measure
WELLS FARGO & COMPANY	4	3.9%	$1.92tn assets
CAPITAL ONE FINANCIAL CORPORATION	4	3.9%	$662bn assets
WESTERN UNION COMPANY, THE	4	3.9%	no public measure
PNC Bank N.A.	3	2.9%	$610bn assets
JPMORGAN CHASE & CO.	3	2.9%	$4.09tn assets
REGIONS FINANCIAL CORPORATION	3	2.9%	$160bn assets
Paypal Holdings, Inc	3	2.9%	no public measure
Global Tel*Link Corporation	3	2.9%	no public measure
TD BANK US HOLDING COMPANY	3	2.9%	$375bn assets
First Data Corporation	3	2.9%	no public measure
U.S. BANCORP	3	2.9%	$706bn assets
NAVY FEDERAL CREDIT UNION	2	1.9%	$204bn assets
Nationwide Biweekly Administration, Inc.	2	1.9%	no public measure
BB&T CORPORATION	2	1.9%	no public measure
MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC	2	1.9%	no public measure
ClearOne Advantage, LLC	1	1%	no public measure
Ocwen Financial Corporation	1	1%	no public measure
HUNTINGTON NATIONAL BANK, THE - FIRSTMERIT BANK, N.A. BRANCH	1	1%	no public measure
PLS GROUP, INC	1	1%	no public measure
Synovus Bank	1	1%	no public measure
ID Analytics, Inc.	1	1%	no public measure
All other companies, including those not listed by name	29	28.2%	—

CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 9 of the 25 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.

How companies responded

Closed with explanation79 · 76.7%
Closed with monetary relief15 · 14.6%
Closed with non-monetary relief4 · 3.9%
Closed4 · 3.9%
All other categories1 · 1%

Measure	This issue	All issues
Closed with monetary or non-monetary relief	18.4%	31.6%
Closed with monetary relief	14.6%	0.5%
Responses marked timely	91.3%	99.6%

Trend

Complaints with the issue “Unexpected/Other fees” in each of the last 24 months. Peak month in view: 1.

Complaints per calendar year. The CFPB revised its issue list in 2017 and again later, so many labels start or stop part-way through the record.

Questions and answers

What does the CFPB issue “Unexpected/Other fees” mean?

It is one of the options a consumer selects on the CFPB complaint form to describe the problem. The label is the consumer's choice and is not checked by the Bureau.

How many complaints carry this issue?

103, all received before 11 Apr 2017; the label is no longer offered.

Which products does it apply to?

“Other financial service” (100%).

Does the CFPB verify complaints?

The CFPB does not verify every allegation in a complaint before publishing it. Counts on this page show what consumers reported, not what was found.

Provenance

Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.