Who is complaining aboutFees?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
“Fees” is an issue label the CFPB no longer offers on its complaint form. 232 complaints carry it, received between 21 Jul 2014 and 5 Apr 2017.
Most were filed under the product “Prepaid card” (100%).
Which products
| Product (CFPB label) | Complaints | Share |
|---|---|---|
| Prepaid card | 232 | 100% |
Which companies, with their size
Ordered by the number of complaints carrying this issue since 2011.
| Company (as named by the CFPB) | Complaints, all years | Share | Company size |
|---|---|---|---|
| AMERICAN EXPRESS COMPANY | 41 | 17.7% | $214bn assets |
| Paypal Holdings, Inc | 24 | 10.3% | no public measure |
| CITIBANK, N.A. | 24 | 10.3% | $1.98tn assets |
| Netspend Corporation | 23 | 9.9% | no public measure |
| U.S. BANCORP | 20 | 8.6% | $706bn assets |
| Securus J Holdings, LLC | 14 | 6% | no public measure |
| Blackhawk Network Holdings Inc. | 11 | 4.7% | no public measure |
| Empowerment Ventures, LLC | 11 | 4.7% | no public measure |
| Comerica | 11 | 4.7% | no public measure |
| TD BANK US HOLDING COMPANY | 8 | 3.4% | $375bn assets |
| SYNCHRONY FINANCIAL | 6 | 2.6% | $115bn assets |
| PNC Bank N.A. | 6 | 2.6% | $610bn assets |
| WELLS FARGO & COMPANY | 5 | 2.2% | $1.92tn assets |
| JPMORGAN CHASE & CO. | 4 | 1.7% | $4.09tn assets |
| SUNTRUST BANKS, INC. | 4 | 1.7% | no public measure |
| Synovus Bank | 4 | 1.7% | no public measure |
| Populus Financial Group, Inc. (F/K/A Ace Cash Express) | 2 | 0.9% | no public measure |
| First Data Corporation | 2 | 0.9% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 2 | 0.9% | $2.65tn assets |
| ENCORE CAPITAL GROUP INC. | 1 | 0.4% | no public measure |
| Conduent Incorporated | 1 | 0.4% | no public measure |
| FIRST CITIZENS BANCSHARES, INC. | 1 | 0.4% | no public measure |
| REGIONS FINANCIAL CORPORATION | 1 | 0.4% | $160bn assets |
| ARVEST BANK GROUP, INC. | 1 | 0.4% | $28bn assets |
| WESTERN UNION COMPANY, THE | 1 | 0.4% | no public measure |
| All other companies, including those not listed by name | 4 | 1.7% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 11 of the 25 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
How companies responded
- Closed with explanation149 · 64.2%
- Closed with monetary relief64 · 27.6%
- Closed14 · 6%
- Closed with non-monetary relief5 · 2.2%
| Measure | This issue | All issues |
|---|---|---|
| Closed with monetary or non-monetary relief | 29.7% | 31.6% |
| Closed with monetary relief | 27.6% | 0.5% |
| Responses marked timely | 98.7% | 99.6% |
Trend
Questions and answers
What does the CFPB issue “Fees” mean?
It is one of the options a consumer selects on the CFPB complaint form to describe the problem. The label is the consumer's choice and is not checked by the Bureau.
How many complaints carry this issue?
232, all received before 5 Apr 2017; the label is no longer offered.
Which products does it apply to?
“Prepaid card” (100%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. Counts on this page show what consumers reported, not what was found.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.