Who is complaining aboutPayment to acct not credited?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
“Payment to acct not credited” is an issue label the CFPB no longer offers on its complaint form. 460 complaints carry it, received between 7 Nov 2013 and 19 Apr 2017.
Most were filed under the product “Payday loan” (82.8%).
Which products
| Product (CFPB label) | Complaints | Share |
|---|---|---|
| Payday loan | 381 | 82.8% |
| Consumer Loan | 79 | 17.2% |
Which companies, with their size
Ordered by the number of complaints carrying this issue since 2011.
| Company (as named by the CFPB) | Complaints, all years | Share | Company size |
|---|---|---|---|
| Populus Financial Group, Inc. (F/K/A Ace Cash Express) | 38 | 8.3% | no public measure |
| CURO Intermediate Holdings | 32 | 7% | no public measure |
| CNG FINANCIAL CORPORATION | 28 | 6.1% | no public measure |
| ENOVA INTERNATIONAL, INC. | 24 | 5.2% | no public measure |
| COMMUNITY CHOICE FINANCIAL, INC. | 20 | 4.3% | no public measure |
| CASHCALL, INC. | 19 | 4.1% | no public measure |
| Big Picture Loans, LLC | 17 | 3.7% | no public measure |
| Advance America, Cash Advance Centers, Inc. | 16 | 3.5% | no public measure |
| Delbert Services | 12 | 2.6% | no public measure |
| TMX Finance LLC | 12 | 2.6% | no public measure |
| Cottonwood Financial Ltd. | 10 | 2.2% | no public measure |
| CHECK INTO CASH INC. | 10 | 2.2% | no public measure |
| MNE Services, Inc | 6 | 1.3% | no public measure |
| Risecredit, LLC | 6 | 1.3% | no public measure |
| Select Management Resources, LLC | 6 | 1.3% | no public measure |
| POPULAR BANK | 6 | 1.3% | $15bn assets |
| Mobiloans, LLC | 5 | 1.1% | no public measure |
| Westlake Services, LLC | 5 | 1.1% | no public measure |
| Ad Astra Recovery Services Inc | 5 | 1.1% | no public measure |
| ONEMAIN FINANCIAL HOLDINGS, LLC. | 5 | 1.1% | no public measure |
| U.S. BANCORP | 4 | 0.9% | $706bn assets |
| MARINER FINANCE, LLC | 4 | 0.9% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 4 | 0.9% | $2.65tn assets |
| GVA Holdings, LLC | 4 | 0.9% | no public measure |
| Ningo Lending LLC dba Spotloan | 3 | 0.7% | no public measure |
| All other companies, including those not listed by name | 159 | 34.6% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 3 of the 25 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
How companies responded
- Closed with explanation386 · 83.9%
- Closed with non-monetary relief27 · 5.9%
- Closed with monetary relief26 · 5.7%
- Closed11 · 2.4%
- All other categories10 · 2.2%
| Measure | This issue | All issues |
|---|---|---|
| Closed with monetary or non-monetary relief | 11.5% | 31.6% |
| Closed with monetary relief | 5.7% | 0.5% |
| Responses marked timely | 91.7% | 99.6% |
Trend
Questions and answers
What does the CFPB issue “Payment to acct not credited” mean?
It is one of the options a consumer selects on the CFPB complaint form to describe the problem. The label is the consumer's choice and is not checked by the Bureau.
How many complaints carry this issue?
460, all received before 19 Apr 2017; the label is no longer offered.
Which products does it apply to?
“Payday loan” (82.8%), “Consumer Loan” (17.2%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. Counts on this page show what consumers reported, not what was found.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.