Who is complaining aboutIncorrect/missing disclosures or info?

CFPB issue labelNo longer offered, last used 21 Apr 2017

When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers. The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.

“Incorrect/missing disclosures or info” is an issue label the CFPB no longer offers on its complaint form. 202 complaints carry it, received between 24 Apr 2013 and 21 Apr 2017.

Most were filed under the product “Money transfers” (100%).

0complaints, last 90 days— vs prior 90 days

0complaints, last 365 days— vs prior 365 days

202complaints, all yearssince 2013

24.3%closed with reliefall issues 31.5%

Which products

Product (CFPB label)	Complaints	Share
Money transfers	202	100%

Which companies, with their size

Ordered by the number of complaints carrying this issue since 2011.

Company (as named by the CFPB)	Complaints, all years	Share	Company size
WESTERN UNION COMPANY, THE	49	24.3%	no public measure
Paypal Holdings, Inc	39	19.3%	no public measure
MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC	26	12.9%	no public measure
BANK OF AMERICA, NATIONAL ASSOCIATION	18	8.9%	$2.65tn assets
WELLS FARGO & COMPANY	17	8.4%	$1.92tn assets
JPMORGAN CHASE & CO.	10	5%	$4.09tn assets
CITIBANK, N.A.	5	2.5%	$1.98tn assets
TD BANK US HOLDING COMPANY	4	2%	$375bn assets
PNC Bank N.A.	3	1.5%	$610bn assets
FIFTH THIRD FINANCIAL CORPORATION	2	1%	$299bn assets
HSBC NORTH AMERICA HOLDINGS INC.	2	1%	$173bn assets
DISCOVER BANK	2	1%	no public measure
CITIZENS FINANCIAL GROUP, INC.	2	1%	$233bn assets
U.S. BANK NATIONAL ASSOCIATION - SAN FRANCISCO MAIN BRANCH	2	1%	no public measure
UMB FINANCIAL CORPORATION	1	0.5%	$72bn assets
UNITED SERVICES AUTOMOBILE ASSOCIATION	1	0.5%	$106bn assets
U.S. BANCORP	1	0.5%	$706bn assets
FIRST AMERICAN FINANCIAL CORPORATION	1	0.5%	no public measure
KEYCORP	1	0.5%	$189bn assets
BBVA FINANCIAL CORPORATION	1	0.5%	no public measure
STATE EMPLOYEES’ CREDIT UNION	1	0.5%	no public measure
SYNCHRONY FINANCIAL	1	0.5%	$115bn assets
PENTAGON FEDERAL CREDIT UNION	1	0.5%	$29bn assets
SANTANDER BANK, NATIONAL ASSOCIATION	1	0.5%	$104bn assets
ASTORIA BANK	1	0.5%	no public measure
All other companies, including those not listed by name	10	5%	—

CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 16 of the 25 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.

How companies responded

Closed with explanation151 · 74.8%
Closed with monetary relief38 · 18.8%
Closed with non-monetary relief11 · 5.4%
Closed2 · 1%

Measure	This issue	All issues
Closed with monetary or non-monetary relief	24.3%	31.5%
Closed with monetary relief	18.8%	0.5%
Responses marked timely	97%	99.6%

Trend

Complaints with the issue “Incorrect/missing disclosures or info” in each of the last 24 months. Peak month in view: 1.

Complaints per calendar year. The CFPB revised its issue list in 2017 and again later, so many labels start or stop part-way through the record.

Questions and answers

What does the CFPB issue “Incorrect/missing disclosures or info” mean?

It is one of the options a consumer selects on the CFPB complaint form to describe the problem. The label is the consumer's choice and is not checked by the Bureau.

How many complaints carry this issue?

202, all received before 21 Apr 2017; the label is no longer offered.

Which products does it apply to?

“Money transfers” (100%).

Does the CFPB verify complaints?

The CFPB does not verify every allegation in a complaint before publishing it. Counts on this page show what consumers reported, not what was found.

Provenance

Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.