Who is complaining aboutCash advance?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
“Cash advance” is an issue label the CFPB no longer offers on its complaint form. 245 complaints carry it, received between 14 Dec 2011 and 5 Apr 2017.
Most were filed under the product “Credit card” (100%).
Which products
| Product (CFPB label) | Complaints | Share |
|---|---|---|
| Credit card | 245 | 100% |
Which companies, with their size
Ordered by the number of complaints carrying this issue since 2011.
| Company (as named by the CFPB) | Complaints, all years | Share | Company size |
|---|---|---|---|
| JPMORGAN CHASE & CO. | 42 | 17.1% | $4.09tn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 38 | 15.5% | $2.65tn assets |
| CAPITAL ONE FINANCIAL CORPORATION | 36 | 14.7% | $662bn assets |
| DISCOVER BANK | 21 | 8.6% | no public measure |
| WELLS FARGO & COMPANY | 19 | 7.8% | $1.92tn assets |
| CITIBANK, N.A. | 19 | 7.8% | $1.98tn assets |
| AMERICAN EXPRESS COMPANY | 15 | 6.1% | $214bn assets |
| SYNCHRONY FINANCIAL | 12 | 4.9% | $115bn assets |
| U.S. BANCORP | 10 | 4.1% | $706bn assets |
| UNITED SERVICES AUTOMOBILE ASSOCIATION | 8 | 3.3% | $106bn assets |
| Comerica | 3 | 1.2% | no public measure |
| TD BANK US HOLDING COMPANY | 3 | 1.2% | $375bn assets |
| PNC Bank N.A. | 2 | 0.8% | $610bn assets |
| SUNTRUST BANKS, INC. | 2 | 0.8% | no public measure |
| HUNTINGTON NATIONAL BANK, THE | 2 | 0.8% | $283bn assets |
| FIRST CITIZENS BANCSHARES, INC. | 2 | 0.8% | no public measure |
| SANTANDER BANK, NATIONAL ASSOCIATION | 1 | 0.4% | $104bn assets |
| FIFTH THIRD FINANCIAL CORPORATION | 1 | 0.4% | $299bn assets |
| HSBC NORTH AMERICA HOLDINGS INC. | 1 | 0.4% | $173bn assets |
| NAVY FEDERAL CREDIT UNION | 1 | 0.4% | $204bn assets |
| POPULAR BANK | 1 | 0.4% | $15bn assets |
| ENOVA INTERNATIONAL, INC. | 1 | 0.4% | no public measure |
| Rocket Mortgage, LLC | 1 | 0.4% | 663,472 HMDA records |
| Paypal Holdings, Inc | 1 | 0.4% | no public measure |
| BANCO POPULAR DE PUERTO RICO | 1 | 0.4% | $63bn assets |
| All other companies, including those not listed by name | 2 | 0.8% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 19 of the 25 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
How companies responded
- Closed with explanation159 · 64.9%
- Closed with monetary relief56 · 22.9%
- Closed with non-monetary relief11 · 4.5%
- Closed with relief8 · 3.3%
- All other categories11 · 4.5%
| Measure | This issue | All issues |
|---|---|---|
| Closed with monetary or non-monetary relief | 30.6% | 31.5% |
| Closed with monetary relief | 22.9% | 0.5% |
| Responses marked timely | 99.6% | 99.6% |
Trend
Questions and answers
What does the CFPB issue “Cash advance” mean?
It is one of the options a consumer selects on the CFPB complaint form to describe the problem. The label is the consumer's choice and is not checked by the Bureau.
How many complaints carry this issue?
245, all received before 5 Apr 2017; the label is no longer offered.
Which products does it apply to?
“Credit card” (100%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. Counts on this page show what consumers reported, not what was found.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.