Who is complaining aboutCan't contact lender?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
“Can't contact lender” is an issue label the CFPB no longer offers on its complaint form. 1,100 complaints carry it, received between 7 Nov 2013 and 21 Apr 2017.
Most were filed under the product “Payday loan” (91.8%).
Which products
| Product (CFPB label) | Complaints | Share |
|---|---|---|
| Payday loan | 1,010 | 91.8% |
| Consumer Loan | 90 | 8.2% |
Which companies, with their size
Ordered by the number of complaints carrying this issue since 2011.
| Company (as named by the CFPB) | Complaints, all years | Share | Company size |
|---|---|---|---|
| Populus Financial Group, Inc. (F/K/A Ace Cash Express) | 95 | 8.6% | no public measure |
| CNG FINANCIAL CORPORATION | 69 | 6.3% | no public measure |
| ENOVA INTERNATIONAL, INC. | 65 | 5.9% | no public measure |
| COMMUNITY CHOICE FINANCIAL, INC. | 56 | 5.1% | no public measure |
| CURO Intermediate Holdings | 40 | 3.6% | no public measure |
| MNE Services, Inc | 30 | 2.7% | no public measure |
| Advance America, Cash Advance Centers, Inc. | 30 | 2.7% | no public measure |
| EZCORP, INC. | 23 | 2.1% | no public measure |
| Delbert Services | 22 | 2% | no public measure |
| CASHCALL, INC. | 22 | 2% | no public measure |
| CHECK INTO CASH INC. | 22 | 2% | no public measure |
| Ningo Lending LLC dba Spotloan | 21 | 1.9% | no public measure |
| Ad Astra Recovery Services Inc | 18 | 1.6% | no public measure |
| Midwest Recovery Systems | 17 | 1.5% | no public measure |
| Cottonwood Financial Ltd. | 17 | 1.5% | no public measure |
| Big Picture Loans, LLC | 17 | 1.5% | no public measure |
| TMX Finance LLC | 13 | 1.2% | no public measure |
| National Principal Group, LLC | 12 | 1.1% | no public measure |
| Solidus Group LLC. | 11 | 1% | no public measure |
| CITIBANK, N.A. | 11 | 1% | $1.98tn assets |
| GVA Holdings, LLC | 11 | 1% | no public measure |
| Mobiloans, LLC | 10 | 0.9% | no public measure |
| Enhanced Acquisitions, LLC | 10 | 0.9% | no public measure |
| Concord Resolution Inc (Closed) | 10 | 0.9% | no public measure |
| ONEMAIN FINANCIAL HOLDINGS, LLC. | 10 | 0.9% | no public measure |
| All other companies, including those not listed by name | 438 | 39.8% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 1 of the 25 companies in this table has a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
How companies responded
- Closed with explanation913 · 83%
- Closed with non-monetary relief65 · 5.9%
- Closed52 · 4.7%
- Untimely response43 · 3.9%
- All other categories27 · 2.5%
| Measure | This issue | All issues |
|---|---|---|
| Closed with monetary or non-monetary relief | 8.4% | 31.6% |
| Closed with monetary relief | 2.5% | 0.5% |
| Responses marked timely | 86.4% | 99.6% |
Trend
Questions and answers
What does the CFPB issue “Can't contact lender” mean?
It is one of the options a consumer selects on the CFPB complaint form to describe the problem. The label is the consumer's choice and is not checked by the Bureau.
How many complaints carry this issue?
1,100, all received before 21 Apr 2017; the label is no longer offered.
Which products does it apply to?
“Payday loan” (91.8%), “Consumer Loan” (8.2%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. Counts on this page show what consumers reported, not what was found.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.