Who is complaining aboutBalance transfer?

CFPB issue labelNo longer offered, last used 20 Apr 2017

When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers. The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.

“Balance transfer” is an issue label the CFPB no longer offers on its complaint form. 1,117 complaints carry it, received between 1 Dec 2011 and 20 Apr 2017.

Most were filed under the product “Credit card” (100%).

0complaints, last 90 days— vs prior 90 days

0complaints, last 365 days— vs prior 365 days

1,117complaints, all yearssince 2011

37.3%closed with reliefall issues 31.5%

Which products

Product (CFPB label)	Complaints	Share
Credit card	1,117	100%

Which companies, with their size

Ordered by the number of complaints carrying this issue since 2011.

Company (as named by the CFPB)	Complaints, all years	Share	Company size
JPMORGAN CHASE & CO.	182	16.3%	$4.09tn assets
CITIBANK, N.A.	162	14.5%	$1.98tn assets
CAPITAL ONE FINANCIAL CORPORATION	139	12.4%	$662bn assets
BANK OF AMERICA, NATIONAL ASSOCIATION	136	12.2%	$2.65tn assets
BARCLAYS BANK DELAWARE	75	6.7%	$43bn assets
WELLS FARGO & COMPANY	75	6.7%	$1.92tn assets
DISCOVER BANK	74	6.6%	no public measure
AMERICAN EXPRESS COMPANY	45	4%	$214bn assets
U.S. BANCORP	38	3.4%	$706bn assets
SYNCHRONY FINANCIAL	33	3%	$115bn assets
UNITED SERVICES AUTOMOBILE ASSOCIATION	19	1.7%	$106bn assets
PNC Bank N.A.	17	1.5%	$610bn assets
FIRST NATIONAL BANK OF OMAHA	14	1.3%	$34bn assets
Bread Financial Holdings, Inc.	11	1%	$21bn assets
PENTAGON FEDERAL CREDIT UNION	11	1%	$29bn assets
TD BANK US HOLDING COMPANY	10	0.9%	$375bn assets
FIFTH THIRD FINANCIAL CORPORATION	9	0.8%	$299bn assets
CITIZENS FINANCIAL GROUP, INC.	8	0.7%	$233bn assets
NAVY FEDERAL CREDIT UNION	7	0.6%	$204bn assets
HSBC NORTH AMERICA HOLDINGS INC.	7	0.6%	$173bn assets
SUNTRUST BANKS, INC.	6	0.5%	no public measure
BBVA FINANCIAL CORPORATION	4	0.4%	no public measure
SANTANDER BANK, NATIONAL ASSOCIATION	3	0.3%	$104bn assets
FIRST NIAGARA FINANCIAL GROUP, INC.	3	0.3%	no public measure
Paypal Holdings, Inc	3	0.3%	no public measure
All other companies, including those not listed by name	26	2.3%	—

CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 20 of the 25 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.

How companies responded

Closed with explanation639 · 57.2%
Closed with monetary relief291 · 26.1%
Closed with non-monetary relief86 · 7.7%
Closed without relief49 · 4.4%
All other categories52 · 4.7%

Measure	This issue	All issues
Closed with monetary or non-monetary relief	37.3%	31.5%
Closed with monetary relief	26.1%	0.5%
Responses marked timely	98.9%	99.6%

Trend

Complaints with the issue “Balance transfer” in each of the last 24 months. Peak month in view: 1.

Complaints per calendar year. The CFPB revised its issue list in 2017 and again later, so many labels start or stop part-way through the record.

Questions and answers

What does the CFPB issue “Balance transfer” mean?

It is one of the options a consumer selects on the CFPB complaint form to describe the problem. The label is the consumer's choice and is not checked by the Bureau.

How many complaints carry this issue?

1,117, all received before 20 Apr 2017; the label is no longer offered.

Which products does it apply to?

“Credit card” (100%).

Does the CFPB verify complaints?

The CFPB does not verify every allegation in a complaint before publishing it. Counts on this page show what consumers reported, not what was found.

Provenance

Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.