Who is complaining aboutBalance transfer fee?

CFPB issue labelNo longer offered, last used 19 Apr 2017

When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers. The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.

“Balance transfer fee” is an issue label the CFPB no longer offers on its complaint form. 221 complaints carry it, received between 2 Dec 2011 and 19 Apr 2017.

Most were filed under the product “Credit card” (100%).

0complaints, last 90 days— vs prior 90 days

0complaints, last 365 days— vs prior 365 days

221complaints, all yearssince 2011

41.2%closed with reliefall issues 31.6%

Which products

Product (CFPB label)	Complaints	Share
Credit card	221	100%

Which companies, with their size

Ordered by the number of complaints carrying this issue since 2011.

Company (as named by the CFPB)	Complaints, all years	Share	Company size
JPMORGAN CHASE & CO.	44	19.9%	$4.09tn assets
BANK OF AMERICA, NATIONAL ASSOCIATION	32	14.5%	$2.65tn assets
CITIBANK, N.A.	27	12.2%	$1.98tn assets
WELLS FARGO & COMPANY	26	11.8%	$1.92tn assets
BARCLAYS BANK DELAWARE	14	6.3%	$43bn assets
CAPITAL ONE FINANCIAL CORPORATION	12	5.4%	$662bn assets
DISCOVER BANK	11	5%	no public measure
U.S. BANCORP	11	5%	$706bn assets
CITIZENS FINANCIAL GROUP, INC.	6	2.7%	$233bn assets
FIRST NATIONAL BANK OF OMAHA	6	2.7%	$34bn assets
AMERICAN EXPRESS COMPANY	4	1.8%	$214bn assets
TD BANK US HOLDING COMPANY	3	1.4%	$375bn assets
PNC Bank N.A.	3	1.4%	$610bn assets
KEYCORP	2	0.9%	$189bn assets
REGIONS FINANCIAL CORPORATION	2	0.9%	$160bn assets
SANTANDER BANK, NATIONAL ASSOCIATION	2	0.9%	$104bn assets
SYNCHRONY FINANCIAL	2	0.9%	$115bn assets
Paypal Holdings, Inc	2	0.9%	no public measure
NAVY FEDERAL CREDIT UNION	2	0.9%	$204bn assets
UNITED SERVICES AUTOMOBILE ASSOCIATION	1	0.5%	$106bn assets
ASSOCIATED BANC-CORP	1	0.5%	$52bn assets
HSBC NORTH AMERICA HOLDINGS INC.	1	0.5%	$173bn assets
PENTAGON FEDERAL CREDIT UNION	1	0.5%	$29bn assets
FIRST NIAGARA FINANCIAL GROUP, INC.	1	0.5%	no public measure
M&T BANK CORPORATION	1	0.5%	$220bn assets
All other companies, including those not listed by name	4	1.8%	—

CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 22 of the 25 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.

How companies responded

Closed with explanation117 · 52.9%
Closed with monetary relief62 · 28.1%
Closed with relief15 · 6.8%
Closed with non-monetary relief14 · 6.3%
All other categories13 · 5.9%

Measure	This issue	All issues
Closed with monetary or non-monetary relief	41.2%	31.6%
Closed with monetary relief	28.1%	0.5%
Responses marked timely	98.6%	99.6%

Trend

Complaints with the issue “Balance transfer fee” in each of the last 24 months. Peak month in view: 1.

Complaints per calendar year. The CFPB revised its issue list in 2017 and again later, so many labels start or stop part-way through the record.

Questions and answers

What does the CFPB issue “Balance transfer fee” mean?

It is one of the options a consumer selects on the CFPB complaint form to describe the problem. The label is the consumer's choice and is not checked by the Bureau.

How many complaints carry this issue?

221, all received before 19 Apr 2017; the label is no longer offered.

Which products does it apply to?

“Credit card” (100%).

Does the CFPB verify complaints?

The CFPB does not verify every allegation in a complaint before publishing it. Counts on this page show what consumers reported, not what was found.

Provenance

Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.